Emergency Dispatcher

Boeing • Mesa, AZ

76d • $64,600 - $87,400

About The Position

The Boeing Company is looking for a highly experienced and detail-oriented Emergency Dispatcher to join the team in Mesa, AZ. The Emergency Dispatcher will lead and oversee complex emergency or service requests and dispatch resources appropriately while monitoring requests, documenting pertinent information, and dispatching resources.

Requirements

• 1+ years of experience working as an emergency dispatcher at a Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection
• 1+ years of experience multi-tasking and working in a team environment
• Experience using all the following Microsoft Office Applications (Word, Excel, PowerPoint)
• Willing to work variable shifts, including days, nights, weekends, and holidays

Nice To Haves

• Bachelor's degree or equivalent work or military experience
• Experience with strong computing skills
• Experience answering and documenting emergency and non-emergency calls, radio transmissions, and electronic requests
• Experience prioritizing and escalating incidents per policy
• Experience monitoring active incidents and communicating updates to personnel and supervisors
• Experience entering, updating, retrieving, and archiving incident data, logs, and audio recordings
• Experience coordinating with local emergency services, law enforcement, facilities, and internal stakeholders
• Experience participating in after-action reviews, drills, and quality assurance activities
• Ability to complete required training, certifications, and recertifications

Responsibilities

• Completes emergency or service requests and dispatches resources appropriately
• Receives and monitors requests, documents pertinent information, and dispatches resources
• Provides dispatch instructions for emergency or service requests for Security or Fire
• Answers to non-emergency calls for assistance
• Enters, updates, and retrieves information from a variety of computer systems
• Participates in after action reviews and other quality control methods

Benefits

• Health insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life and disability insurance programs
• Paid and unpaid time away from work

What This Job Offers

• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees