Emergency Dispatcher/Security Officer - Full Time and Part Time Available

Northeast Security, Inc. • Boston, MA

47d • Onsite

About The Position

Northeast Security is hiring for Emergency Dispatcher/Security Officer - Full Time and Part Time Available Hiring Immediately! Prior dispatch or command center experience in a fast-paced environment is required Recruiters will call to discuss preference upon applying. Experience in the following systems is preferred: AVIGILON ALTA (OPENPATH) C-CURE LENEL / LENEL 2.0 SIEMENS OTIS PANORAMA 2.0 CONTINUUM MILESTONE Lyft Net / SCHINDLER EMS ALC WebCtrl METASYS STRUCTUWARE ALTA AWARE Command Center Officer Responsibilities: Excellent oral and written communications, organizational, and interpersonal skills. Computer literacy is required, working in MS Windows, Outlook, and multiple alarm monitoring and video surveillance platforms. Oversee the camera monitoring and alarm systems of 60 plus properties to include Fire Alarm systems, Access control systems and video surveillance. Will be required to utilize multiple alert systems, and ensure the information is correctly actioned, routed and distributed to the necessary parties. Must be able to multitask on multiple computer screens and multiple systems, understand the responsibility and liability of each alarm, and the importance of notifying the correct client/tenant. Must be able to deescalate irate tenant/customer calls/ access requests. Maintain a neat and professional appearance. Ability to communicate clearly and effectively in English (both written and verbal). Answer incoming lines and alarms. Must be able to remain calm and work well in a fast-paced environment. Communicate with on site security personnel and local emergency services. Write detailed reports on incidents that occurred on the premises daily. Comply with all requirements/directives within the on-site operations manual/post orders. Assume other duties as required by either Client or Northeast Security, Inc. Command Center Requirements: High School Diploma/GED Equivalent Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings. Must be at least 18 years of age. Dependable means of transportation Learn and be knowledgeable of all company policies and procedures. Previous 911 Dispatch experience, or related field/education in a fast-paced environment is highly sought Security Officer Skills: Excellent customer service skills Strong attention to detail Strong written and verbal communication skills Strong professionalism Ability to solve conflict/problem solve. Maintain the highest ethical and professional standards. Must be able to multi-task and self-manage in a dynamic environment. Maintain effective relationships with all levels of the company and client organizations

Requirements

• Excellent oral and written communications, organizational, and interpersonal skills.
• Computer literacy is required, working in MS Windows, Outlook, and multiple alarm monitoring and video surveillance platforms.
• Must be able to multitask on multiple computer screens and multiple systems, understand the responsibility and liability of each alarm, and the importance of notifying the correct client/tenant.
• Must be able to deescalate irate tenant/customer calls/ access requests.
• Maintain a neat and professional appearance.
• Ability to communicate clearly and effectively in English (both written and verbal).
• Must be able to remain calm and work well in a fast-paced environment.
• Write detailed reports on incidents that occurred on the premises daily.
• Comply with all requirements/directives within the on-site operations manual/post orders.
• Assume other duties as required by either Client or Northeast Security, Inc.
• High School Diploma/GED Equivalent
• Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings.
• Must be at least 18 years of age.
• Dependable means of transportation
• Learn and be knowledgeable of all company policies and procedures.
• Excellent customer service skills
• Strong attention to detail
• Strong written and verbal communication skills
• Strong professionalism
• Ability to solve conflict/problem solve.
• Maintain the highest ethical and professional standards.
• Must be able to multi-task and self-manage in a dynamic environment.
• Maintain effective relationships with all levels of the company and client organizations

Nice To Haves

• Prior dispatch or command center experience in a fast-paced environment
• Experience in the following systems: AVIGILON ALTA (OPENPATH), C-CURE, LENEL / LENEL 2.0, SIEMENS, OTIS PANORAMA 2.0, CONTINUUM, MILESTONE, Lyft Net / SCHINDLER EMS, ALC WebCtrl, METASYS, STRUCTUWARE, ALTA AWARE
• Previous 911 Dispatch experience, or related field/education in a fast-paced environment is highly sought

Responsibilities

• Oversee the camera monitoring and alarm systems of 60 plus properties to include Fire Alarm systems, Access control systems and video surveillance.
• Utilize multiple alert systems, and ensure the information is correctly actioned, routed and distributed to the necessary parties.
• Multitask on multiple computer screens and multiple systems
• Deescalate irate tenant/customer calls/ access requests.
• Answer incoming lines and alarms.
• Communicate with on site security personnel and local emergency services.
• Write detailed reports on incidents that occurred on the premises daily.
• Comply with all requirements/directives within the on-site operations manual/post orders.
• Assume other duties as required by either Client or Northeast Security, Inc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees