This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
The Emergency Dispatcher role at Kings III involves handling inbound calls from emergency phones located in various areas such as elevators and pool areas. The position does not require prior dispatcher experience, as extensive on-the-job training is provided. Employees will have the opportunity to make a difference by assisting those in need while working in a safe and supportive environment. Kings III, established in 1989, is a dynamic company recognized as a top workplace and is committed to innovation and continuous improvement in its services and operations.
Responsibilities
- Respond to testing and emergency calls
- Answer a high volume of inbound calls from customers and vendors
- Address inquiries, provide accurate customer details, and document updates on emergency situations
- Notify the customer call list of emergent and non-emergent situations
- Dispatch the Elevator Company or the appropriate authorities when necessary
- Manage multiple software programs for call handling and team communication
- Communicate updates clearly and concisely
- Provide world class customer service
- Follow and abide by our core values
Requirements
- High school diploma or GED
- 1-year customer service, call center, or dispatcher experience
- Availability to work weekends, holidays, and 2nd shift (3:45pm - 12:15am)
- Bilingual in English and Spanish preferred
- Extraordinary customer service skills that meet quality standards for services
- Excellent oral and written communication and interpersonal skills
- Exceptional active listening skills
- Working knowledge of Microsoft Word, Excel, and Outlook
- Self-motivated with ability to work independently as well as part of a team
- Accurately type at least 35 wpm with an accuracy rate of 95% or better
- High rate of accuracy and attention to detail
- Dependable and organized
- Positive, competitive, and a determined attitude
- A sense of humor is a plus
Benefits
- Medical insurance with 1 HSA and 2 PPO plan options
- Dental, vision, life, short- and long-term disability insurance
- 401k with company contribution
- Employee Assistance Program (EAP)
- Company paid telemedicine 24/7 access
- 8 paid holidays, plus 1 floating holiday
- 15 days of PTO accrued in year 1
- Generous referral bonus program
- Work life balance (a must!)
- Team building, company events, attendance at our annual meeting and fun night, and other fun events
- Relaxed professional dress code
