Emergency Dispatch Operator

EMERGYCARE INC • Erie, PA

3d • Onsite

About The Position

This position is fully responsible for receiving, evaluating, processing and dispatching emergency and non-emergency calls for assistance from the general public and other public safety agencies following established procedures. The Communications Specialist is also responsible for initiating Emergency Medical Dispatch (EMD) pre-arrival instructions in accordance with approved protocols. Job activity often includes a rotating shift, nights, weekends, holiday, and overtime as required.

Requirements

• demonstrated the ability to handle multiple tasks efficiently and effectively
• possess the ability to speak clearly and concisely over the radio and telephone
• demonstrated excellent verbal and written communication skills
• demonstrated the ability to function and maintain composure and professionalism under stressful conditions
• demonstrated the ability to handle telephone communication with courtesy and efficiency
• An extensive background working in a multi-agency (Police, Fire, EMS) communications center may be considered in lieu of the above or be certified within their training/orientation period
• possess minimal typing skills
• have knowledge of emergency dispatching methods using various communications equipment, including CAD or similar equipment
• have prior experience as a public safety dispatcher
• be a certified EMD (Emergency Medical Dispatcher) or be certified within one (1) year of being employed as a Communications Specialist I
• High school diploma or general education degree (GED)
• One-year related experience and/or training

Responsibilities

• receiving, evaluating, processing and dispatching emergency and non-emergency calls
• initiating Emergency Medical Dispatch (EMD) pre-arrival instructions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED