Emergency Dept Patient Liaison - Part Time

UT Southwestern Medical Center • Dallas, TX

6d • Onsite

About The Position

The Emergency Department Patient Liaison supports patients and families by providing clear communication, timely updates, and compassionate assistance throughout the ED visit. This role serves as a bridge between the care team and patients, helping address concerns, deescalate tension, and promote a calm, positive experience in a fast‑paced environment.
WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

Requirements

• High School Diploma or equivalent
• 2 years of relevant experience
• (CPI) CRISIS PREVENTION INSTITUT CER within 180 Days
• (BLS) BASIC LIFE SUPPORT course accredited by the American Heart Association (AHA) or American Red Cross (ARC) Upon Hire

Nice To Haves

• Bachelor's Degree
• 2 years of ER experience
• 1 year to four (4) years of security, military, and/or law enforcement background
• 2 years of experience with behavioral health patients in a healthcare team setting

Responsibilities

• Meets, greets patients, families, and visitors upon arrival to the Emergency Room (ER).
• Provides direction assistance to patients, families, and guests.
• Rounds regularly through the ER monitoring for behavioral escalation concerns.
• Works in collaboration with staff to prevent patient/visitor escalation of behavioral concerns.
• Maintains body language that is non-threatening when responding to patient/visitor behavioral escalations.
• Responds as a member of the multidisciplinary team to behavioral escalation situations in the ER.
• Applies learned de-escalation skills when responding to disruptive events.
• Participates in workplace violence event debriefings in the ER.
• Maintains a close professional working relationship with the University Police.
• Ensures ER Lobby remains free of clutter and assist in maintaining a safe working environment (i.e., wheelchairs are placed in appropriate areas when not in use.)
• Performs other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED