Emergency Department Supervisor

Veterinary Referral Center of Central Oregon•Bend, OR

12d

About The Position

At the Veterinary Referral Center of Central Oregon (VRCCO), you will become a vital member of a dynamic team dedicated to providing exceptional veterinary care. Our approach combines a commitment to compassionate, individualized care with evidence-based practices, ensuring strong connections between our staff and the patient-guests and pet parents we serve. Here, you will discover a culture founded on teamwork, compassion, and going beyond expectations—leading to a fulfilling and impactful career in veterinary medicine. Why Choose VRCCO? VRCCO is recognized as a leader in advanced pet care, offering a diverse range of specialty and emergency services designed to meet the needs of our community. We currently provide dermatology, internal medicine, medical oncology, surgery, ophthalmology, neurology, physical rehabilitation, urgent care, and emergency services. We push to deliver outcomes otherwise not possible by supporting, developing, and having the expertise to perform such things as dialysis, joint replacements, and even pituitary surgery. To improve the experience for our patients and help support our amazing team we have created a purpose built veterinary hospital campus, with an over 26,000 sq. ft. facility to serve our community. As we work together to prioritize the well-being of our patient guests, we are equally dedicated to our heroes (employees). We invest in competitive compensation and comprehensive benefits to support your health and well-being, both now and in the future. We are the only organization with Vet Cadets Childcare located at our flagship location and only a short drive from our Urgent Care facility. VRCCO has been Great Place To Work Certified since 2021. Come see the difference for yourself and be a part of our team. With abundant opportunities for continuing education and career advancement, you can develop a long and successful career with us. We are seeking a highly organized, compassionate, and decisive Pet Emergency Supervisor to lead our fast-paced veterinary emergency department. This role requires balancing clinical oversight, staff management, and operational efficiency while ensuring the highest standard of care for pets in urgent situations. The ideal candidate thrives under pressure, communicates clearly, and inspires confidence in both staff and pet owners.

Requirements

Associate or bachelor’s degree in veterinary technology, animal science, or related field (preferred).
Minimum 3–5 years of experience in veterinary emergency or critical care.

Nice To Haves

Prior supervisory or leadership experience is strongly preferred.

Responsibilities

Oversee daily operations of the emergency department, ensuring smooth workflow and timely patient care.
Coordinate triage and prioritize cases based on urgency.
Monitor resource allocation, including staff assignments, medical supplies, and equipment.
Supervise veterinary technicians, assistants, and support staff during emergency shifts.
Provide guidance, mentorship, and performance feedback to team members.
Encourage employee development in training through skills checklists to drive their career forward to Lead positions and to potential Supervisory opportunities in the future.
Facilitate ongoing training in staff policies and best practices.
Support veterinarians in managing critical cases by ensuring staff readiness and adherence to protocols.
Ensure compliance with safety, sanitation, and medical standards.
Assist in developing and updating emergency care procedures.
Act as a point of contact for pet owners during emergencies, offering reassurance and clear explanations.
Handle escalated concerns with empathy and professionalism.
Maintain accurate records and documentation for each case.
Prepare shift reports and incident summaries.
Collaborate with hospital management and HR on scheduling, staffing, and policy updates.
Participate in quality improvement initiatives and emergency preparedness planning.