Emergency Department Hospital Security Officer

UIOWA • Iowa City, IA

1d • $19 • Onsite

About The Position

The University of Iowa Health Care department of Safety and Security is seeking a Hospital Security Officer to perform duties needed to maintain a safe and secure environment in the Emergency Department for patients, visitors, and staff at the University of Iowa Health Care (UI Health Care). Officers considered for this position will be exclusively staffed in the Emergency Department at UI Health Care. Provide exceptional customer service to patients, visitors, and staff entering the hospital Emergency Department Screen patients and visitors entering Emergency Department using appropriate technology and procedures Coordinate lock down procedures Assist medical staff with patients and families in crisis Assist with wayfinding and information to patients, visitors, and staff Perform security checks, patrol facility, and monitor special assignments Collaborate with the medical care team in providing a safe and secure environment for patients, staff, and visitors Act as a liaison to UIPD, law enforcement agencies and EMS Conduct incident investigations and provide documentation for analysis Respond to issues related to door access control Assist with traffic and parking in emergency room parking lot Respond to and resolve emergency calls for service Review security video surveillance for the Emergency Department and/or adjacent areas. Maintain a working knowledge of the security software systems that support the security plan for the Emergency Department Assist hospital staff with escort of patients from the Emergency Department Perform a service of assisting patients with their personal belongings or valuables Provide effective oral and written communication Maintain a working knowledge of institution policies and procedures and adhere to all institution policies and procedures Ability to walk and climb stairs. Ability to lift and carry fifty pounds. Ability to work outside in extreme weather conditions. Ability to see and hear accurately in both day and nighttime conditions. Other duties as assigned to support the Safety and Security Department University of Iowa Health Care is the state's acknowledged leader in emergency care. We have the state's only Level I trauma center for adult and pediatric care. Our Emergency Department is the only emergency room in eastern Iowa to staff board-certified pediatric specialists. We receive more than 1,070 patients transferred by helicopter between in a typical year. We care for nearly 50,000 Emergency-Trauma Center visits in an average year. The trauma team, administered by the Department of Surgery, includes six trauma surgeons, four of whom are also critical-care specialists. In addition, multiply injured patients receive care from specialists in many areas including but not limited to orthopedic surgery, neurosurgery, otolaryngology, ophthalmology, anesthesia, radiology and the Emergency Department. The Emergency Department uses Air Care, which is the only flight program in the state affiliated with an emergency medicine residency program and is the only flight program in the state supplementing their medical crew with flight physicians. AirCare collaborates with 100 emergency medical services, fire and law enforcement programs throughout Iowa and the region.

Requirements

• Two years’ experience in security and safety, or fire safety, or law enforcement; or
• One year of post-high school education related to security and safety and one year of experience in security and safety; or
• Two years of post-high school education related to security and safety.
• Possession of appropriate driver’s license and ability to meet UI Fleet Safety Standards.
• Ability to obtain basic certification from International Association for Healthcare Security and Safety (IAHSS) within 6 months of hire and maintain certification for duration of employment
• IAHSS Basic Online Course to be completed within 6 months of start date
• Management of Aggressive Behavior (MOAB) 8 hour - to be completed in first 90 days
• Health Safety Professional (HSP) - to be completed in first 90 days

Nice To Haves

• Two years of customer service experience
• Proficiency in Microsoft Office computer software applications (i.e. Word, PowerPoint, Excel, etc)
• Exceptional written and verbal communication skills

Responsibilities

• Provide exceptional customer service to patients, visitors, and staff entering the hospital Emergency Department
• Screen patients and visitors entering Emergency Department using appropriate technology and procedures
• Coordinate lock down procedures
• Assist medical staff with patients and families in crisis
• Assist with wayfinding and information to patients, visitors, and staff
• Perform security checks, patrol facility, and monitor special assignments
• Collaborate with the medical care team in providing a safe and secure environment for patients, staff, and visitors
• Act as a liaison to UIPD, law enforcement agencies and EMS
• Conduct incident investigations and provide documentation for analysis
• Respond to issues related to door access control
• Assist with traffic and parking in emergency room parking lot
• Respond to and resolve emergency calls for service
• Review security video surveillance for the Emergency Department and/or adjacent areas.
• Maintain a working knowledge of the security software systems that support the security plan for the Emergency Department
• Assist hospital staff with escort of patients from the Emergency Department
• Perform a service of assisting patients with their personal belongings or valuables
• Provide effective oral and written communication
• Maintain a working knowledge of institution policies and procedures and adhere to all institution policies and procedures
• Ability to walk and climb stairs.
• Ability to lift and carry fifty pounds.
• Ability to work outside in extreme weather conditions.
• Ability to see and hear accurately in both day and nighttime conditions.
• Other duties as assigned to support the Safety and Security Department

Benefits

• Regular salaried position located in Iowa City, Iowa
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees