Emergency Department (ED) Registrar/Secretary
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About The Position
Milford Regional Medical Center is a full-service, community and regional teaching hospital located in Milford, Mass. and serves patients from more than 20 towns in Central Massachusetts. The 149-bed medical center is a nonprofit, acute-care facility, where more than 300 primary care and specialty physicians are committed to providing exceptional healthcare services to our community with dignity, compassion and respect. Under the supervision of the Manager of Patient Access, the ED Registrar/Secretary greets patients and visitors upon arrival with professionalism while identifying and responding to their needs and communicating all urgencies to the clinical staff. The ED Registrar/Secretary correctly identifies and bands each patient during the check-in process. The ED Registrar/Secretary obtains and/or verifies all patient demographic, contact information, insurance and eligibility information, as well as primary physician information during the face-to-face registration booth or bed-side registration process, utilizing a workstation on wheels (WOW), for each visit as well as obtaining authorization/consent signatures. The ED Registrar/Secretary works closely with clinical staff, interpreters, and other ancillary areas in responding to needs of the patient and the Emergency Department. The ED Registrar/Secretary handles multiple calls and requests, responding timely and professionally. This reflects the general summary of the job description. The ED Registrar/Secretary performs other duties in working all areas of the Emergency Department as the need arises or as policies change.
