Emergency Department Communication Tech

Pinnacle Health Systems • Altoona, PA

80d

About The Position

The ED Communication Tech is responsible for receiving incoming calls for patients arriving at the Emergency Department, ensuring appropriate customer service skills are utilized. This role includes coordinating all transports and transfers from the Emergency Department to the next level of care, assisting with quality assurance monitoring regarding communication and documentation within the department.

Requirements

• High School Diploma or GED required.
• Successful completion of the Paramedic Program as a minimum qualification.
• Must show evidence of continuing education credits in the past year through the Emergency Medical System Council.
• Certification in BLS according to the level of training.
• CPR is required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.

Nice To Haves

• Ability to adapt to constant change inherent in healthcare.
• Maintain good working relationships with the Medical Staff, Administration, and other departmental personnel involved in patient care.
• Appropriate customer relations skills including tone of voice on the phone, timely responses, and obtaining needed information.

Responsibilities

• Maintains understanding and knowledge of requirements and appropriate collaboration with prehospital providers in the emergency department setting.
• Coordinates all transports and transfers from the Emergency Department to the next level of care daily.
• Communicates appropriate information from calls received to the assigned staff member / clinical manager.
• Updates the department patient tracking board to ensure patients' beds are assigned immediately when available.
• Documents all calls received or made regarding patient arrival, discharge, or transfer in the Emergency Department medical records.
• Assures all necessary paperwork is completed at transfer.
• Can perform patient care as needed such as venipuncture, EKG, and activities of daily living for the patient.
• Adheres to universal precautions and complies with established occupational exposure policies.
• Assists with department Continuous Performance Improvement / Quality Assurance as assigned daily.
• Maintains department and equipment in an orderly fashion, cleaning, restocking, and ordering as necessary.
• Receives incoming calls for patients appropriately arriving at the Emergency Department with good customer service skills.
• Escorts patients to and from Departments as assigned.
• Participates in patient care conferences providing input in patient care planning and patient/family teaching.
• Maintains proficiency/competency in patient care testing as defined in the evaluation criteria established by the lab.
• Assists as directed in the role of bed assignment for patients arriving at the Emergency Department.
• Observes, reports, and documents all unusual symptoms, condition changes, and care delivered according to DEM policy.
• Utilizes restraints and protective mechanisms as necessary and documents appropriately.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees