Emergency Critical Care Veterinary Coordinator, SAVES
About The Position
At South Asheville Veterinary Emergency & Specialty (SAVES), our goal since opening in 2009 has been to practice the gold standard of medicine, perform advanced techniques, and be leaders in veterinary specialty and emergency care. Located in the heart of the Blue Ridge Mountains, the peaks represent the height of our love for animals, and the valleys symbolize the depth of our compassion. Together with our referring veterinary community, we combine medical knowledge, advanced technology, and kindness to deliver exceptional care—it's simply in our nature. The ECC Coordinator serves as a primary liaison between emergency clinicians, Client Service Representatives (CSRs), technicians, and clients to ensure clear communication, efficient workflow, and a compassionate client experience during emergency and critical care visits. This role focuses on client communication, case coordination, workflow support, and administrative oversight within the ECC department, particularly during high-acuity, high-volume periods. The ECC Coordinator helps reduce bottlenecks, supports clinical teams, and ensures clients are informed, supported, and guided through emergency processes. Ideal candidates enjoy fast-paced, collaborative environments and excel at communication, multitasking, and problem-solving while supporting advanced veterinary medicine.
Requirements
- RVT or experienced Veterinary Assistant required
- Minimum 2 years veterinary clinical experience (emergency or specialty preferred)
- Minimum 2 years client service or administrative experience in a high-volume setting
- Skilled communicator with strong medical terminology knowledge
- Excellent organizational skills and attention to detail in a dynamic environment
- Positive, flexible, team-oriented, and solutions-focused attitude
- Fluent English skills (speaking & reading) required; multilingual skills a plus
Nice To Haves
- Proficiency in EzyVet, SmartFlow, Microsoft 365, Teams, and Outlook (preferred)
Responsibilities
- Serve as the primary point of contact for ECC clients during admission, treatment, and discharge
- Clearly explain emergency workflows, triage, wait times, hospitalization, and next steps
- Provide compassionate communication during high-stress situations, including critical updates and end-of-life care
- Assist with estimates, consent forms, client updates, discharge instructions, and 24-hour post-discharge follow-ups
- Escalate client concerns appropriately to clinicians or leadership
- Act as a communication liaison between ECC doctors, technicians, CSRs, leadership, and referral hospitals
- Support efficient ECC patient flow by monitoring admissions, transfers, discharges, caseloads, and ICU capacity
- Coordinate diagnostics, procedures, transfers, rechecks, and follow-up appointments as directed
- Ensure accurate documentation, record requests, referral communication, and complete charge capture prior to checkout
- Support the ECC team during high-volume periods, maintain a calm professional presence, and participate in training and process improvement initiatives
Benefits
- Continuing education & professional development assistance
- Tuition reimbursement
- Generous Paid Time Off policy
- Medical, Dental, and Vision insurance plans
- Health Savings Account (HSA) & Flexible Spending Account (FSA)
- 401(k) planning with employer matching
- Employee discount
- Employee Assistance Program (EAP)
- Life insurance
- Referral program
- Retirement plan
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
