Emergency Communications Technician I
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About The Position
As an Entry-Level Emergency Communications Technician I, you will receive and create calls for service, both emergency and non-emergency, and enter them into the Computer Aided Dispatch (CAD). You will communicate with first responders via radio, telephone, and email. The primary communication with First Responders will be via a dedicated radio channel to ensure quick and accurate response to both types of calls for service. This is a developmental level job in the Emergency Communications Technician career ladder. To become a Certified Emergency Communications Technician II, an employee must complete 24 months in the position and pass the following within 24 months of the date of hire, promotion, or placement in the job: (a) Complete and pass 960 hours of in-house, instructor-led classroom training (covering Technical Security, Call Taking, VCIN, Police Radio, and Fire Rescue Radio); (b) Obtain Certification as a National Crime Information Center (NCIC) and Virginia Criminal Information Network (VCIN) Operator. (c) Complete 80 hours of Commonwealth of Virginia mandatory training; and (d) Successfully complete six months of independent work as an ECT I. Upon completing all these requirements and obtaining Certification as an ECT, the employee is eligible for a non-competitive promotion to the ECT II level. Reports to the Training Coordinator/Supervisor but may work under the supervision of an Emergency Communications Technician Supervisor or under a full performance Emergency Communications Technician II or Emergency Communications Technician Certified Training officer (CTO). Serves in the Public Safety Communications Center (PSCC) of the Office of Public Safety located at Ronald Reagan Washington National Airport.
