Emergency Communications Supervisor

County&City of Montgomery (AL) • Montgomery, AL

104d

About The Position

The fundamental reason this position exists is to perform supervisory, technical, and administrative work directing and overseeing the activities of communications center operators and dispatchers assigned to a shift. This includes answering emergency and administrative calls, oversight of the delivery or performance of pre-arrival and post-dispatch instructions as warranted, and dispatching the most appropriate emergency response personnel using a Computer Aided Dispatch (CAD) system and a land mobile radio network. The role also involves training dispatchers and operators, monitoring radio and telephone traffic, conducting quality reviews, employee evaluations, and other public safety communications supervisory duties as assigned. This classification reports to and receives general instructions from the Public Safety Communications Center Manager.

Requirements

• Four (4) years of combined E9-1-1 emergency and non-emergency telephone experience providing radio communications support to fire, medical, and law enforcement responders in a dispatching capacity.
• Experience in an organization equal in programmatic scope and geographical size comparable to the City of Montgomery.

Nice To Haves

• Qualifying education, training, and experience that provide the requisite knowledge, skills, and abilities to perform the job.

Responsibilities

• Direct and oversee the activities of communications center operators and dispatchers assigned to a shift.
• Answer emergency and administrative calls.
• Oversee the delivery of pre-arrival and post-dispatch instructions.
• Perform dispatching of emergency response personnel using a CAD system and land mobile radio network.
• Train dispatchers and operators.
• Monitor radio and telephone traffic.
• Conduct quality reviews and employee evaluations.

Benefits

• Health insurance
• Dental insurance
• Life insurance
• Paid annual leave
• Paid sick leave
• Paid holidays
• Retirement program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Executive, Legislative, and Other General Government Support