Emergency Communications Specialist ( 3 vacancies)

City of Quincy, MA • Quincy, MA

280d

About The Position

The Quincy Police Department is seeking a qualified individual to handle various duties related to emergency response and police communication. The role involves answering 911 calls, coordinating necessary responses, and entering data into the computer-aided-dispatch system (CAD). The successful candidate will also be responsible for managing business calls, entering police rosters, arranging vehicle tows, and maintaining records related to restraining orders and warrants. This position requires a high level of attention to detail and the ability to work under pressure in a fast-paced environment.

Requirements

• College degree preferred
• Experience in telecommunications, computer systems or equivalent formal training in these systems preferred
• Excellent oral and written communications skills
• Ability to successfully pass a complete and thorough police background check, including but not limited to, work history, education, military, arrest records, CORI checks and license checks
• Willingness to work all shifts: nights, days, weekends and holidays.

Responsibilities

• Answering 911 calls, coordinating and dispatching any necessary response, and entering all data necessary to complete the computer-aided-dispatch system (CAD)
• Answering and routing business calls to the Quincy Police Department
• Entering the police roster into CAD at the beginning of each shift
• Arranging for the towing of vehicles and recording the information in CAD
• Entering restraining orders into the restraining order tracking file system, checking for warrants and firearm ownership, and scheduling the call for service of the restraining order
• Performing warrant checks, criminal histories, interstate identification index checks, and history of past suicide attempts for all prisoners
• Performing board of probation and driver histories for the police prosecutor
• Entering offender information into the Registry of Motor Vehicles database for O.U.I arrests
• Generating and distributing CAD journals to various police division heads
• Entering missing persons reports into the NCIC as required by federal regulations
• Sending, receiving, and interpreting teletype messages from other law enforcement agencies
• Entering stolen vehicles, plates, firearms, boats, etc. into the NCIC
• Perform related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees