Emergency Communications Operator I (ECO I)

About the position

Under direct supervision, the Emergency Communications Operator I (ECO I) will answer emergency (9-1-1) and non-emergency calls, dispatch law enforcement, fire, rescue, support service units, and provide emergency medical and fire pre-arrival instructions. The operator will provide and update responding emergency personnel with current information. The position requires working various days, shifts, holidays, and overtime. Work is highly sensitive, requiring precise information to be communicated in an accurate and concise manner in accordance with public safety emergency communications standards, procedures, laws, and ordinances.

Responsibilities

• Receive and respond to recorded emergency (9-1-1) and non-emergency incoming calls in a concise, timely and accurate manner.
• Dispatch units in response to emergency and non-emergency calls for service for law enforcement, fire, and Emergency Medical Services (EMS).
• Enter and maintain accurate records of the location and status of all field units.
• Respond to and assist callers with pre-arrival instructions as prescribed in EMS and Emergency Fire Dispatch procedures.
• Access information systems such as NCIC, NLETS, NMLETS, WITS, CAD, and NMDMV files.
• Provide units with database information in a timely, accurate, and concise manner.
• Provide general information as requested by the public.
• Work collaboratively with other team members when assigned.

Requirements

• High school diploma or GED.
• One (1) year related experience including data entry, computer applications, and/or telephone communications, or six (6) months experience in emergency communications/radio dispatching.
• Ability to type at 40 wpm.
• Ability to learn Federal Communications Commission regulations.
• Ability to perform duties under stress.
• Must be able to communicate precisely and clearly in oral and written English.
• Ability to interact effectively and professionally with the public, supervisors, responders, and co-workers.
• Ability to learn and use radio/CAD codes and operate communications center equipment.
• Ability to learn the County's general geographic area.
• Ability to interact effectively and understand communications on Telephone Device for the Deaf (TDD) phone.

Nice-to-haves

• Prior emergency communications operator experience preferred.

Benefits

• Generous leave accruals
• Career development opportunities
• Remote & flex-work options as appropriate
• Longevity pay
• Education assistance program
• Health benefits
• Lucrative retirement