Emergency Communications Coordinator I

Orlando Health • Orlando, FL

102d

About The Position

The position is for a full-time night shift role (7pm-7am) that coordinates all service requests for the Air Care Team and/or Critical Care Trucks or Emergency Transfer Center. The role involves dispatching, communication, and coordination of patient transport within the Orlando Health system.

Requirements

• High School Graduate or equivalent.
• Completion of a Medical Terminology course; or CNA license; or EMS Dispatch.
• State of Florida EMT license may be substituted in lieu of course.
• Two (2) years of experience in a clinical healthcare setting; or a State of Florida EMT license may substitute for up to one (1) year of the required experience.

Responsibilities

• Perform primary flight following duties for all Air Care Team aircraft and Critical Care Trucks.
• Communicate with all flight/ground crew as needed, relaying important information to ensure safe flight and increase situational awareness.
• Provide safe conduction of all flight/ground operations for all heliports, FSEDs, and Bases affiliated with the Air Care Team and Critical Care Trucks.
• Coordinate interfacility transport of patients within the OH system/network.
• Answer incoming requests for service and coordinate operations for the Air Care Team and Critical Care Trucks.
• Utilize multiple telephones, computers, mapping software, radios, flight applications, dispatch software, and other technology/software as required.
• Triages and performs multiple critical tasks in a stressful environment calmly and collectively.
• Operate specialized computer systems and EHR/EMR for rapid entry and processing of all requests for air medical services.
• Collaborate with physicians and healthcare team to facilitate transfer and transport requests.
• Demonstrate competency in unit specific tasks and skills as defined by unit specific competency list.
• Maintain regular, punctual attendance consistent with Orlando Health policies.
• Utilize policies, procedures, and algorithms to facilitate critical thinking required to transfer and transport patients.
• Collaborate with leadership to receive proper clinical support to ensure safe and timely transport and transfer of patients.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED