Emergency Communications Center Specialist

Nationwide Children's Hospital • Columbus, OH

4d

About The Position

Overview: This is a night shift position, 7pm - 7:30am. Every other weekend. Holiday rotation required. Job Description Summary: Effectively communicates emergency information to appropriate stakeholders. Job Description: Essential Functions: Receives and transmits emergency and urgent information via radio, computer, and telephone to pre-hospital and in-house personnel. Answers and appropriately directs incoming emergency calls from transport and on-scene personnel, providing efficient support and assisting with the coordination of resources. Facilitates effective and accurate communication between internal and external departments and staff. Provides security dispatching services, monitoring cameras and alarms and reporting activity. Maintains accurate documentation of clinical and billing information, emergency communications, and security and medical events, relaying to appropriate personnel as needed. Assists with the training of new employees, developing reports, and maintaining emergency communication equipment. "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet" The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We’re 15,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children’s Hospital. A Place to Be Proud.

Requirements

• High School Diploma, or equivalent, required.
• Familiarity with mainframe systems.
• Database and spreadsheet software skills.
• Effective analytical and organizational skills.
• Excellent verbal and written communication, interpersonal, and problem-solving skills
• Ability to multi-task effectively.
• Ability to function calmly and respond quickly in a stressful or emergency situations.
• Knowledge of medical terminology, disease processes, andpre-hospital procedures.

Nice To Haves

• Paramedic Certification, preferred.
• Experience in an Emergency Department or other clinical setting, preferred.
• Emergency dispatch or EMS experience, preferred.

Responsibilities

• Receives and transmits emergency and urgent information via radio, computer, and telephone to pre-hospital and in-house personnel.
• Answers and appropriately directs incoming emergency calls from transport and on-scene personnel, providing efficient support and assisting with the coordination of resources.
• Facilitates effective and accurate communication between internal and external departments and staff.
• Provides security dispatching services, monitoring cameras and alarms and reporting activity.
• Maintains accurate documentation of clinical and billing information, emergency communications, and security and medical events, relaying to appropriate personnel as needed.
• Assists with the training of new employees, developing reports, and maintaining emergency communication equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED