Emergency Communications Center Specialist

Nationwide Children's Hospital • Columbus, OH

99d

About The Position

This is an evening position, 4pm - 12:30am. There will be 5 8-hour shifts in a 2-week pay period. Every other weekend. Holiday rotation required. The role involves effectively communicating emergency information to appropriate stakeholders.

Requirements

• High School Diploma, or equivalent, required.
• Familiarity with mainframe systems.
• Database and spreadsheet software skills.
• Effective analytical and organizational skills.
• Excellent verbal and written communication, interpersonal, and problem-solving skills.
• Ability to multi-task effectively.
• Ability to function calmly and respond quickly in stressful or emergency situations.
• Knowledge of medical terminology, disease processes, and pre-hospital procedures.

Nice To Haves

• Paramedic Certification, preferred.
• Experience in an Emergency Department or other clinical setting, preferred.
• Emergency dispatch or EMS experience, preferred.

Responsibilities

• Receives and transmits emergency and urgent information via radio, computer, and telephone to pre-hospital and in-house personnel.
• Answers and appropriately directs incoming emergency calls from transport and on-scene personnel, providing efficient support and assisting with the coordination of resources.
• Facilitates effective and accurate communication between internal and external departments and staff.
• Provides security dispatching services, monitoring cameras and alarms and reporting activity.
• Maintains accurate documentation of clinical and billing information, emergency communications, and security and medical events, relaying to appropriate personnel as needed.
• Assists with the training of new employees, developing reports, and maintaining emergency communication equipment.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees