Emergency Communications Center Manager

City of Fort Worth, TX•Fort Worth, TX

30d•$47 - $60

About The Position

As part of our continued evolution and dedication to public safety, the newly formed Emergency Management & Communications (EM&C) Department is seeking an experienced and visionary Emergency Communications Center Manager to lead one of three specialized focus areas-Operations, Professional Development, or Crisis and Alternative Response -within our Emergency Communications Division. This is an opportunity to help reimagine what emergency management and communications looks like in one of America's most dynamic urban centers. With the creation of this new department, Fort Worth is uniquely positioned to build a first-class, nationally recognized emergency management and communications program rooted in innovation, coordination, and resilience - with strong support from the department's 911 Administrator, Emergency Management Coordinator, and Director. The EM&C Department plays a vital role in safeguarding the community by: Coordinating disaster and emergency response efforts, 911 access, and collaboration among first responders and public safety partners, Leading public preparedness initiatives and maintaining communication systems-such as emergency alerts and real-time information sharing-to keep the public informed and protected, Supporting recovery and mitigation efforts to minimize future risks, restore essential services, and strengthen community resilience.

Requirements

Bachelor's degree from an accredited college or university with major course work in Communications, Public Administration, or a related field
Six (6) years of increasingly responsible public safety communications experience, including three years of administrative and mid-level management responsibility.
Must pass Drug Screen, Physical.
Must possess a current Texas Commission on Law Enforcement (TCOLE) Master Proficiency Certification at time of job offer
Must meet CJIS requirements - see further

Nice To Haves

Master's degree in Communications, Public Administration, or related field
Center Manager Certification Program (CMCP) from NENA, and (or) Registered Public-Safety Leader (RPL) from APCO, and (or) Emergency Number Professional (ENP) from NENA

Responsibilities

Provide strategic and operational leadership for the Emergency Communications Center (ECC), ensuring efficient, high-quality emergency call-taking and dispatch services.
Supervise and support emergency communications staff, fostering a safe, accountable, and high-performing team environment.
Lead one of three specialized focus areas, based on organizational needs and your expertise: Operations - optimizing workflows, systems, and service delivery through employee engagement and data-driven improvements. Professional Development - elevate our culture of continuous learning, performance accountability, and leadership development. Crisis and Alternative Response - strengthen coordination, readiness and triage methodology for non-traditional and high-impact incidents, with a focus on mental health crises.
Collaborate across departments and agencies to strengthen interagency coordination, guided by shared goals and performance metrics.
Overseeing Emergency Communications operations and staffing to ensure 24/7 coverage and timely, accountable emergency response.
Measuring and improving service delivery, using performance data and metrics to identify trends, evaluate effectiveness, and drive continuous improvement.
Managing budgets and resources strategically, aligning investments with operational priorities and measurable outcomes.
Representing Emergency Communications in interagency coordination, promoting shared accountability and data-informed emergency response protocols.