Emergency Communication Specialist - Multiple Vacancies - Augusta

State of Maine • Augusta, ME

4d • $27 - $36

About The Position

Lights flashing... Sirens blaring... Emergency vehicles must be dispatched before they can help anyone... Enter the importance of Emergency Communication Specialists; they play this crucial role, acting as the liaison between law enforcement and people in need of help. They must gather essential information from callers before sharing it, accurately and promptly, with first responders. Build your career with the Department of Public Safety. Possible advancement routes include: Q/A positions, Supervisor, Operation Managers, CAD Administrators, or Director. This operation must provide 24/7 coverage; therefore, it operates on a rotating schedule, which may include weekends, holidays, evenings, and/or night shifts. If you want to serve your community, help the public, and make an impact with your next career, the State of Maine wants to hear from you! Any selected candidate must be able to pass a fingerprint-based background check and a polygraph before employment. During the training period, the selected applicant must be available to work all 3 (three) shifts including days, evenings, and overnights. After the probationary period, shift assignments are determined by seniority in compliance with collective bargaining agreements. A typical day involves: For emergency and non-emergency situations:

Requirements

• Graduation from high school or equivalent.
• Make prompt and accurate decisions under stressful and time-sensitive conditions
• Handle multiple enhanced 911 calls simultaneously
• Detect discrepancies within agency databases and report inconsistencies
• Perform duties with minimal supervision
• Prioritize incidents
• Within six months of hire, new employees receive training from the Department of Public Safety to attain certifications in: Maine State Terminal Operator Emergency Telecommunicator Emergency Fire Dispatcher Emergency Medical Dispatcher (which includes CPR training) NexGen 9-1-1
• Any selected candidate must be able to pass a fingerprint-based background check and a polygraph before employment.

Responsibilities

• Acting as the first point of contact for people in need of help
• Coordinating effective response to calls for service
• Developing incident resolution strategies
• Searching databases to find pertinent information for appropriate personnel (things like criminal history, stolen property, and motor vehicle data)
• Documenting calls in computer aided dispatch system
• Operating communications equipment, including computer aided dispatch and radio systems

Benefits

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.91% for Confidential employees.
• State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees