Emergency Comm Specialist I - Recruit

Arapahoe County • Centennial, CO

5d • $28 - $40

About The Position

Under the general supervision of an Emergency Communications Supervisor and an Emergency Communications Training Officer, this position is in the Emergency Communications Training Program to learn to perform critical public contact and communications work necessary for the dispatching of the Agency and related cities services to emergency and non-emergency situations, providing operational data to agency personnel.

Requirements

• Knowledge of street and road systems, geographical patterns and numerical (address) system of Arapahoe County.
• Ability to operate computer aided dispatch equipment (CAD).
• Ability to work under pressure and utilize stress management skills.
• Excellent multi-tasking skills.
• Ability to listen, talk and type all at the same time.
• Ability to act and react to emergency and/or threatening situations in a manner consistent with the law, policies, and procedures.
• Ability to communicate effectively in both verbal and written English.
• Ability to communicate effectively with angry, emotional, and excited persons via telephone.
• Ability to remain calm under urgent circumstances.
• Ability to maintain confidentiality of records and information.
• Ability to distinguish different auditory tones.
• Ability to track multiple pieces of information at one time and conduct follow-up as necessary.
• Ability to establish and maintain effective working relationships with supervisors, co- workers, and the general public.
• Ability to apply sound reasoning and decision-making.
• Ability to operate computers and commonly used computer software programs, as well as any other standard office equipment as required by the position.
• EDUCATION: High School Diploma or G.E.D. equivalent.
• EXPERIENCE: One (1) year of public safety experience.
• OR
• Any equivalent combination of education and experience that satisfies the requirements of the job as approved by the Sheriff.

Nice To Haves

• EXPERIENCE: Emergency Communications Experience.

Responsibilities

• Answer emergency and non-emergency calls and requests for law enforcement services, receiving essential information relating to the situation.
• Enters call information into computer aided dispatch equipment (CAD) to dispatch deputies and officers to emergency and non-emergency situations.
• Utilizes computer/teletype systems to query and enter operational data.
• Searches agency files and records to locate and relay operational data and information to agency personnel.
• Uses maps, map books, computerized maps, and the internet to determine jurisdictions and properly locate call locations.
• Updates patrol line-ups to correctly reflect patrol personnel on duty and the corresponding assigned vehicle.
• Answers agency business telephone calls; provides routine data and information to telephone inquiries; may transfer/direct inquiries to proper agency staff; may refer telephone calls to responsible outside state, court, agencies, departments, or individuals.
• Monitors and updates CAD with the latest information to remain current with call for service activity and officer’s status.
• Monitors alarm systems.
• Conducts and/or participates in daily and monthly equipment and operator testing to include TTY equipment and individual performance.
• Operates computers and standard office equipment, including commonly used computer software programs as well as any other standard office equipment as required by the position.
• Maintains regular and acceptable attendance at such level as determined at the Sheriff’s Office discretion.
• Is available and willing to work overtime as needed.
• Interacts effectively with others and exercises good judgment when dealing with people in sensitive situations.
• May be assigned other duties as necessary.

Benefits

• Arapahoe County Sheriff's Office employees are provided benefits to include, but not limited to, medical insurance, dental insurance, vision insurance, retirement plan and paid time off.
• For a complete summary of benefits review them at:  2026 Benefits Summary
• Arapahoe County Sheriff's Office employees participate in a mandatory defined benefit program designed to help employees establish a source of income for retirement years. Through the Plan, eligible employees must set aside 9.00 percent, which is subject to change in the coming years, on a pretax basis of which the County matches at 9.75%.  The County also contributes 6.2% to Social Security.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED