Emergency Code Operator, Switchboard, Call Center

Emory Healthcare•Johns Creek, GA

15h

About The Position

JOB DESCRIPTION: Answers and directs all incoming calls to appropriate persons or departments. Assists staff and patients with outgoing calls as needed. Serves as Patient Information Representative and answers questions by visitors and incoming calls pertaining to patient information. Pages or beeps staff members, physicians in accordance with departmental procedures. Monitors all alarms and notifies appropriate personnel and/or departments. Announces codes, fire drills, fire and disaster alerts and security information in accordance with departmental procedures. Responsible for providing security dispatcher function during designated times to include operation of 2-way radio and responding to intercom activation from various entry doors and parking garages.

Requirements

High School Graduate or Equivalent required.
One or more years experience working a high volume switchboard or medical setting customer service.
Must possess excellent communication skills.

Responsibilities

Answers and directs all incoming calls to appropriate persons or departments.
Assists staff and patients with outgoing calls as needed.
Serves as Patient Information Representative and answers questions by visitors and incoming calls pertaining to patient information.
Pages or beeps staff members, physicians in accordance with departmental procedures.
Monitors all alarms and notifies appropriate personnel and/or departments.
Announces codes, fire drills, fire and disaster alerts and security information in accordance with departmental procedures.
Responsible for providing security dispatcher function during designated times to include operation of 2-way radio and responding to intercom activation from various entry doors and parking garages.