Emergency Case Management Work and Family Life Specialist (Remote)

Zeiders Enterprise

23d•Remote

About The Position

Emergency Case Management Work and Family Life Specialists (ECM WFLS) provide one-on-one consultation, education, training, information and referral, advocacy, and crisis intervention services in support of the Fleet and Family Support Program (FFSP). ECM WFLS shall have demonstrated experience providing advocacy or case management services. ECM WFLS provide support via various forms of service delivery, including virtual services via webinar, video, email, and phone, as well as in-person services, and deliver mobile training and emergency case management support to service members and their families in remote locations throughout the world and aboard Navy ships (in port, at sea, or in foreign countries). In this dual-capacity role, ECM WFLS assess client needs during critical life transitions, develop individualized action plans, coordinate with installation and community resources, and provide follow-up support to ensure continuity of care while collaborating with FFSP stakeholders to plan, schedule, and execute effective and efficient delivery of educational programs and supportive services to service members and families.

Requirements

Candidates must live in Italy or Spain.
The contract requires candidates for all positions outside of the United States to either have existing Status of Forces Agreement (SOFA) status or the ability to independently gain SOFA status.
Bachelor’s degree in social science or related field OR four years’ equivalent experience.
Demonstrated experience providing advocacy or case management services.
Experience working with family programs, military or civilian social service agencies, and/or personal experience as a military family member with full understanding of the military lifestyle.
Experience making presentations and facilitating training for large and small groups in person and through online platforms.
Experience using various forms of digital technology to facilitate virtual training.
Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s): Deployment and Mobilization Support, Ombudsman Training and Support, Relocation Assistance, Life Skills Education, Transition Assistance, Family Employment Readiness
Strong technical acumen using various tools to support virtual service delivery, communication, and collaboration (e.g. Outlook, Teams, Custom Databases, etc.) and ability to set up personal computer and AV equipment at various locations while on travel.
Strong data management skills, including accurate recordkeeping, documentation, and data entry in required systems.
Knowledge of the development and execution of needs assessment tools (i.e. surveys).
Knowledge of the military and the challenges of the military lifestyle.
Knowledge of state, federal, and local-level resources and social services
Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model.
Possess an understanding, sensitivity, and empathy for sailors and family members from diverse racial, ethnic and socioeconomic background.
Ability to use verbal and written communication skills effectively.
Proficiency in Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information.
Schedule flexibility, including the ability to work some weekends, after-hours, and extended shifts as operational needs dictate to support the FICC.
Must be able to meet naval shipboard requirements, to include physical requirements to navigate onboard, when deployed on navy ship.
This position requires access to U.S. Government facilities and systems.
U.S. Citizenship, a valid driver's license, passport, transportation, and auto insurance are required.
Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints.

Nice To Haves

Prior experience working with the Fleet and Family Support Programs.
Experience providing emergency case management services.

Responsibilities

Participate in emergency response exercises carried out by the Region or Installation
Facilitate FFSP participation and activities in support of public awareness campaigns such as Ready Navy
Implement emergency response plans in the event of an actual situation requiring humanitarian response
Execute Emergency Family Assistance Center assigned responsibilities as exercised and directed
Using existing resources, support family by providing necessary required forms, obtaining explanation and directions from subject matter experts, and advising them through the official requirements associated with displacement or transition.
Coordinate and integrate family services and referrals utilizing on- and off installation resources, state, intra-state, and federal services as necessary.
Operate as part of a larger system keeping in touch with changes and additions to resources and policies.
Ensure that all information and referral, individual consultation and group education services related to IDS or Emergency Preparedness and Response are entered and counted in Fleet and Family Support Management Information System (FFSMIS) and individuals are registered into the Navy Family Accountability and Assessment System (NFAAS).
Conduct in-person and virtual workshops and one-on-one consultations across various Work and Family Life Program areas for service members and families.
Provide comprehensive location-specific information and referral services in-person or virtually.
Provide in-person or virtual support for disaster preparedness or in response to crisis events worldwide.
Provide in-person support aboard Navy ships and Return and Reunions (R&R).
Ensure information and referral, one-on-one, and group education services are entered into FFSMIS.
Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery.
Perform basic troubleshooting steps when technology challenges occur.
Cross training and support for additional program areas as assigned.
Support marketing and outreach initiatives to promote awareness and utilization of program services.
Provide rotational coverage for the Family Information Call Center (FICC) to ensure uninterrupted support.
Other duties as assigned.