Emergency Care Coordinator (Overnight Shift)

VRCC Veterinary Specialty & Emergency Hospital•Englewood, CO

22h•Onsite

About The Position

The Care Coordinator at VRCC Veterinary Specialty and Emergency Hospital contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. This role involves performing a range of administrative and customer service tasks, providing valuable support to the hospital. VRCC is unique for bringing together a full team of specialists, emergency clinicians, and compassionate support staff all under one roof, creating a collaborative environment that truly puts patient care first. The hospital values, supports, and encourages every team member to grow, enabling them to make a real impact on the lives of pets and their families every day.

Requirements

Has Customer Service experience.

Nice To Haves

With Veterinary experience.

Responsibilities

Provides excellent customer service in-person, over the phone, and during high-stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.