Emergency Call Handling Field Engineer - US Remote with Travel

Motorola Solutions • Rochester, MO

89d • $75,000 - $85,000

About The Position

This position is a remote position and candidates can be located anywhere in CST or EST time zones. There will be in excess of 75% travel. The Emergency Call Handling (ECH) Field Engineer will report to the ECH Field Engineer Manager. The Field Engineer is ultimately accountable for the system being implemented based on the site design specifics including the on-site configuration, testing, cut, and post-cut support for Motorola’s ECH solutions. The Field Engineer may also provide consultation to both internal and external customers on complex solutions being deployed in the field.

Requirements

• High School diploma or College Degree in Engineering, IT, or Technology
• Legal authorization to work in the U.S. indefinitely is required
• 3+ years of deployment and integration of complex IP products and systems
• Experience with installation, administration, and troubleshooting of Server Virtualization, specifically with VMWare ESXi v.6+ and/or Microsoft Hyper-V 2012+
• Experience with Database Servers, specifically with Microsoft SQL Server 2008 R2/2012/2016
• Experience with Server Operating Systems, specifically Windows Server 2008 R2 and 2012 R2
• Experience with Workstation Operating Systems, specifically Windows 7 & 10
• Experience with Linux
• Experience with Network Switches, preferably with Cisco IOS
• Basic knowledge of Firewalls and Routers, preferably with Fortinet Fortigate
• Previous experience in Public Safety Applications deployment and integration and/or operations and administration preferred

Nice To Haves

• Bachelor's Degree in Engineering, IT, Software Engineering, or Technology
• 3+ years of experience in Deployment or Integration of complex IP products and systems
• CompTIA Network+ AND Security+ certification

Responsibilities

• Performs system configuration for all supported and assigned ECH solutions
• Performs site verification testing prior to cutting a site into a production environment
• Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment
• Documents all changes to the solution that may occur during the implementation phase of the project
• Ensures that installation/quality issues are resolved in a timely and efficient manner
• Ensures that project-specific documentation is stored as appropriate
• Participates in the development and approval of Methods of Procedure
• Participates in pre-contract oral presentations and customer negotiations as required
• Maintains subject matter expert skills

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees