Emergency Assistance & Pathway of Hope Case Manager

Salvation Army USA • Geneva, NY

112d

About The Position

The Emergency Assistance and Pathway of Hope case manager is responsible for overseeing the delivery of emergency assistance services to families and individuals in the Geneva Corps and provide focused POH case management for 3-5 families. This role is ideal for compassionate individuals looking to make a difference in someone's life and work for an organization that appreciates and recognizes their employee's success.

Requirements

• Strong interpersonal and communication skills, with a customer service orientation.
• Ability to read/comprehend required documents.
• Able to work in an active office environment.
• Able to think critically and determine appropriate steps to assure task completion/follow directions.
• Bi-lingual (Spanish) preferred.

Responsibilities

• Conduct client needs assessment for each individual/family seeking assistance; determine type and level of emergency service needed; provide emergency basic needs support; working collaboratively with corps officers and other local service providers; refer clients to other services available in our service area as appropriate.
• Oversee pantry operations including managing volunteer hours and involvement, conduct routine inventory of food pantry stock and place orders as necessary; provide copies of all invoices to corps officer for transfer to DHQ.
• Provide crisis intervention supportive counsel to clients and refer for professional and/or spiritual counseling services as needed or requested.
• Provide POH case management services to 3-5 families at a time with long term support; meet with clients a minimum of once a month; following POH program model and requirements, develop individualized service plans, goals, make needed referrals to community resources; represent the POH program in the community.
• Maintain client files, client databases (EFA and POH) and timely and accurate record keeping according to Salvation Army policy and practices, including case activity (food pantry, assessment, consent, plan development, client progress, outreach, referrals) in respective databases. Hard copies to be promptly filed in client files.
• Maintain client confidentiality, ensure the Release of Information Form is signed by the client before contacting other agencies concerning the client situation and need.
• Communicate programmatic concerns and successes to corps officers.
• Exhibit fiscal responsibility by maintaining client and program spending budgets in consultation with corps officer.
• Provide monthly statistical reports and program budget sheets to corps officer no later than 1st Wednesday of each month.
• Assist with coordination of holiday assistance to the community including Thanksgiving and Christmas distributions.
• Participate in local service provider meetings or other collaborations in social services arena as requested by corps officers; share trends or community plans with corps officers.
• Attend training sessions as provided and/or required.
• Attend and participate in agency staff meetings.
• Maintain an inventory of existing services in the service area that are relevant to the needs of clients and make referrals as appropriate.
• Fulfill role as Mandated Reporter in incidents of child abuse and neglect.
• Inform and provide written information to clients about all that The Salvation Army Church and Corps Community Center offers to each client and their family members: Sunday School, Church services, Bible Study, Women's Programs, Men's Programs, Children's Programs, music programs, etc.
• Other duties as assigned.

Benefits

• Generous time off every year including 14 paid holidays, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of continuous employment).
• Tax Deferred Annuity (403B).
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life.
• Christmas Bonus.
• Wireless discount for Sprint or Verizon customers.
• Free parking.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Number of Employees: 5,001-10,000 employees