Emergency and Critical Care Liaison

TUFTS VETERINARY EMERGENCY SERVICE • Walpole, MA

88d • $26 - $30

About The Position

Tufts V.E.T.S. is a premier, VECCS level 1 Certified facility level 1 emergency and specialty hospital in New England. We are committed to providing the highest standard of patient care from a wide range of specialty services including 24-hour emergency and critical care, anesthesia, surgery, internal medicine, oncology, radiology and diagnostic imaging, ophthalmology, dermatology, urgent care, and cardiology. We are continually seeking to unite highly skilled professionals in veterinary medicine to provide a collaborative environment that strives to promote and strengthen the human-animal bond. Tufts V.E.T.S. strives to be a community where diversity and inclusion are a priority. About the Position: To provide advanced support to the team members and clients of the Emergency and Critical Care department.

Requirements

• Minimum of 18 years old.
• 3-5 years of experience as a veterinary technician in an emergency veterinary hospital setting preferred. Equivalent experience as a liaison accepted.
• Understanding of veterinary medical terms and disease process.
• Ability to support and foster an environment of diversity, inclusion, collaboration, and empathy.
• Excellent interpersonal relationship and communication skills.
• Ability to multi-task in a fast-paced working environment.
• Detail-oriented and reliable.
• Proficient at working with digital records and using Microsoft Word & Excel.
• High commitment to providing exceptional client care.
• Excellent client communication skills.
• Well-spoken, professional, approachable, and maintain a positive outlook.

Responsibilities

• Facilitate professional, courteous, clear and effective communication to the ECC doctors, clients and staff.
• Act as a point of contact for the ECC service.
• Assist ECC doctors with client communication regarding both inpatients and outpatients.
• Maintain ECC pending labs. Ensure results are returned to the doctor and reported to the client in a timely manner.
• Work independently while keeping oneself organized and meeting all deadlines.
• Support clients and medical teams through all stages of patient care, including hospital admissions, visits, discharges, and end-of-life appointments, while ensuring clear communication and compassionate service.
• Possess a high level of medical knowledge.
• Navigate difficult conversations and high stress situations with tact and professionalism.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Short and long-term disability
• Life insurance
• 401K
• Flexible spending accounts
• Paid family medical leave (PFML)
• Employee Assistance Program
• Paid maternity leave
• Paid vacation/sick/personal time
• Employee pet discount
• Uniforms
• Continuing education opportunities and allowance
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Number of Employees: 101-250 employees