Chick-fil-A Lenox Square | EMERGE Leadership Pipeline

Chick-fil-A•Atlanta, GA

38d•Onsite

About The Position

Build your career working for one of the nation's most respected companies, Chick-fil-A! This Leadership Development Pipeline (EMERGE) is a 30-36-month developmental program led by our Owner/Operator and is available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick-fil-A or other businesses. EMERGE participants serve as leaders in roles that support the business needs at Chick-fil-A Lenox Square while ensuring restaurant excellence.

Requirements

At least 1 year of previous experience working in high-volume, fast-paced, guest-focused environment (previous Chick-fil-A experience preferred)
Ability to work independently with minimal oversight
Keen business judgement and sound decision-making skills
Experience working with and leading teams
Problem solving and analytical skills
Ability to provide clear and consistent feedback
Ability to manage conflict in a respectful and timely manner
Promptly takes responsibility and action as needed
Listens effectively; seeks to understand
Curious about the needs of those around them
Quickly establishes rapport and inspires others
Communicates clearly and concisely
Willing to adapt work schedule to meet the demands of the business (weekend availability)

Responsibilities

Recruit, hire, onboard, and supervise Team Members, including, but not limited to, completing new hire and payroll paperwork, labor scheduling, completing payroll biweekly, and performance management
Develop and implement plan for training Team Members to Pathway standards
Conduct Team Member performance reviews and create performance management plans
Create role clarity and clear communication amongst the team
Develop processes and procedures to ensure compliance with all employment laws
Assess and analyze current state of the Restaurant business in terms of people, quality and customer service, sales and brand growth, and financial return. Develop a 30/60/90-day business plan
Analyze Customer Engagement Monitor survey results and create strategy for enhancing survey results, including coaching and solving for opportunities
Evaluate Restaurant vendor performance and make any necessary changes in vendor relationship
Implement and oversee inventory and ordering process, and train Team Member(s) on the relevant process(es)
Identify and solve bottlenecks in the business, including innovating ways to maximize throughput
Analyze data, including End of Month package, to make optimal business decisions for the purpose of maximizing Restaurant's financial return