Emerald Club Service Specialist-Cleveland Hopkins Airport 396N

Enterprise Holdings•Cleveland, OH

39d•$17•Onsite

About The Position

The National Brand of Enterprise Mobility has an exciting opportunity for an Emerald Club Service Specialist at the Cleveland Hopkins Airport (19601 Maplewood Ave. Cleveland, OH 44135). The Emerald Club Service Specialist will provide professional, superior, friendly, efficient service during all interaction and service delivery with Emerald Club Members as it applies to this position. Responsible for greeting and fulfilling the needs of Emerald Club members including appropriate vehicle selection as determined by the Emerald Club program guidelines, with speed and accuracy. The schedule for this position is: Sunday 11:00am-7:30pm (30 min lunch) Monday 6:00am-2:30pm (30 min lunch) Tuesday OFF Wednesday OFF Thursday 6:00am-2:30pm (30 min lunch) Friday 6:00am-2:30pm (30 min lunch) Saturday 6:00am-2:30pm (30 min lunch) The pay for this position is $17/hour.

Requirements

Must be at least 18 years old
High School Diploma or G.E.D. required
Must have a minimum of 2+ years of customer service experience
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Responsibilities

Welcome Emerald Club members using prescribed, appropriate dialogue as they arrive on the lot making them feel valued and welcome
Provide information in a professional and courteous manner
Assist members with questions and concerns and provide resolution as necessary
Review daily game plan in preparation for Emerald Service delivery
Review reservation manifest for special requests
Work proactively with Drivers, Auto Detailers, Return Agents and Managers to ensure proper vehicle supply
Maintain clean, low mileage fleet mix that meets Emerald Club requirements
Complete vehicle inspections in accordance with priority guidelines
Ensure that vehicle hangtags are completed correctly
Return failed inspection units back to production for re-cleaning and Auto Detailer coaching
Facilitate Change of Equipment (COE) vehicles or additional equipment to meet customer’s needs
Serve as a knowledgeable expert on the Emerald Club program, including marketing initiatives and various methods of delivery (MOD), and all Levels of Service (LOS)
Understand and utilize radio communication codes in a professional manner
Keep aisle area organized and clean for ease of access and appearance of the facility
Direct customers to the exit booth, provide local directions, maps and return directions as needed; Offer assistance with luggage as needed
Perform other customer service related duties as determined by management to ensure our service meets the needs of our customers
Document and communicate customer service issues to management
Identify and communicate areas of opportunity for improved Emerald Club service delivery
Thank Emerald Club members using the prescribed dialogue
Provide all customers with undivided attention while assisting them at the counters
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily, including any physical demands. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.