Embroidery PreProduction Specialist

Peter Millar•Research Triangle Park, NC

13d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Peter Millar was founded in 2001 with a single cashmere sweater offered in 24 colors. Based in Raleigh and Durham, North Carolina, the American lifestyle brand has grown to include luxury performance sportswear, seasonal resort and country club apparel, sophisticated classics, casually refined tailored clothing and sartorial accessories. We strive to capture timeless style upgraded with signature innovations, in designs that are in tune with modern life. We embrace working hard, being kind and doing right by our customers, aiming to set a higher standard for the apparel industry. The Embroidery Preproduction Specialist will ensure accurate and timely embroidery worksheet creation for all orders. This role will do its part in maintaining a harmonious process flow to drive department SLAs and support the thread color selection process for each new season. The Embroidery Preproduction Specialist will ensure a positive customer service experience for all customers and ensure the quality standards of Peter Millar and G/FORE are met.

Requirements

Possesses strong organizational and time management skills.
Communicates in a timely, collaborative way, and always communicates effectively and professionally with all.
Works independently while still balancing proper escalation on potential challenges to manager in a proactive manner.
Pays close attention to detail, strives for perfection, and makes the deadline.
Strong computer skills, to include Microsoft Office products; must be proficient in Excel, Word and Outlook.
Ensures a high level of customer service and quality experience for customers.

Nice To Haves

Bachelor’s Degree preferred
Background in Embroidery and/or graphics is a plus.

Responsibilities

Prepare embroidery work orders in a timely and effective manner.
Support the delivery of work orders to contractors in order of priority.
Ensure all orders are colored accurately and quality standards of Peter Millar embroidery are met.
Proactively identify orders requiring art approval, create CADS, and distribute to the appropriate parties.
Communicate effectively with all customers to review details and exceed expectations.
Track, monitor, and resolve all CAD approval tickets.
Analyze the upcoming lines to select the best possible thread colors, identify and highlight meaningful production instructions, and update tables accordingly.
Proactively monitor and update orders by initiating outreach for additional information when needed.
Manage work order batching tables to ensure all active styles are accounted for.
Identify and participate in process improvements efforts.
Develop and maintain Embroidery Team SOP’s.
Perform other duties as assigned.