Embroidery Machine Operator (Suture Specialist)

FIGS • Chicago, IL

70d • $16 - $18

About The Position

FIGS is seeking a skilled Full-Time Suture Specialist (Embroidery Machine Operator) to manage the embroidery operations at our Community Hub. This role involves handling in-Hub embroidery orders, maintaining and cleaning machines, and ensuring the quality of finished garments. The ideal candidate can work independently, manage multiple projects within deadlines, and possess a solid understanding of various embroidery machines. This position reports directly to the Store General Manager.

Requirements

• Flexible schedule, with availability to work weekends.
• Strong organizational and time management skills; ability to manage multiple embroidery orders simultaneously.
• Experience operating and troubleshooting embroidery machines (Barudan experience a plus).
• Experience with single-head embroidery machines.
• Technical proficiency in embroidery software (Wilcom, Pulse, or equivalent).
• Proficiency with computer software for editing designs.
• Familiarity with preventative maintenance programs and ability to coordinate third-party servicing.
• Strong problem-solving skills; able to troubleshoot both machine and workflow issues under tight deadlines.
• Bilingual skills are beneficial but not required.

Nice To Haves

• Positive attitude.
• Proven work ethic and integrity.
• Ability to respond to short term deadlines.
• Detail and quality oriented.
• Desire to excel and grow with FIGS.
• 100% awesome, like our scrubs.

Responsibilities

• Read, interpret, and complete embroidery orders accurately.
• Set up embroidery machines (design loading, thread selection, hooping, trimming, packaging).
• Track and communicate order status with the retail team.
• Inspect merchandise against order specs; perform adjustments or repairs as needed.
• Steam and prepare garments for customers.
• Oversee embroidery workflow by prioritizing and assigning jobs to ensure orders are completed accurately and on time.
• Establish and monitor embroidery quality standards, ensuring consistency across all products and catching issues before they reach customers.
• Train, mentor, and evaluate embroidery team members on machine operations, safety, and customer service.
• Ensure compliance with all safety protocols related to machine operation and embroidery production.
• Partner with store leadership and HQ teams (VM, product, supply chain) to share embroidery trends, machine performance, and customer feedback.
• Perform minor machine repairs, cleaning, and oiling to ensure optimal operation.
• Coordinate preventative maintenance and third-party servicing as needed.
• Keep the work area clean and organized.
• Manage embroidery supplies, storage, and assist with inventory checks.
• Assist store leadership with non-embroidery tasks, including sales, operations, and café support.

Benefits

• Hourly rate between $16 and $18, determined based on skills, qualifications, and experience.
• Equity discount through FIGS Employee Stock Purchase Plan.
• Comprehensive benefits and perks package including premium medical, dental, and vision coverage.
• 100% FIGS-sponsored life insurance and disability insurance.
• 401(k) program with company match up to the first 6% of contributions.
• Parental leave and new parent care meals.
• Personalized discount code for 50% off FIGS products.
• Access to FIGS Vet, Discounted Pet Insurance, and more.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 251-500 employees