Embedded Technical Consultant

Thales • Austin, TX

1d • Hybrid

About The Position

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Embedded Technical Consultant Austin, Texas- Hybrid Regulatory Compliance Requirements This position requires direct or indirect access to hardware, software, technology or technical data controlled under the Export Administration Regulations (EAR). All applicants must be eligible, or able to obtain authorization, for such access. Position Summary Thales is looking for an Embedded Technical Consultant who will manage the technical relation with customers of Thales embedded products like eUICC and eSE, and associated solutions. The embedded Technical Consultant will also manage all technical aspects of the eUICC/eSE industrialization and supply process, by coordinating communications between development and manufacturing teams inside Thales and different areas of the customer and taking some project management responsibilities.

Requirements

• A bachelor’s degree in computer science, Engineering, Telecom or related technical field
• At Least 5 years of experience as Technical Account Manager, Technical Product Manager, or similar technical customer facing role.
• At least 5 years of experience in a relevant field, preferably working with Smartcard, Embedded Software or Services providers.
• Prior working experience on standards and specifications like ETSI, 3GPP, Global Platform, GSMA and TCA
• Working knowledge of Digital Security: symmetric and asymmetric (PKI) cryptography, telecom security algorithms
• Demonstrated experience writing technical specifications and identifying solutions based on customer requirements.

Responsibilities

• Responsible for working closely with the regional sales team, and be responsible for technical presentations and pre-sales support.
• Responsible for promoting the Thales Connectivity & Embedded Solutions portfolio to customers (mostly MNOs, OEMs and IoT players).
• Must understand the customer’s technical requirements and be able to identify possible solutions, based on Thales’s product map.
• Responsible for coordinating technical communication between Thales Product Teams and customers.
• Must follow-up on incoming customer requirements and feature requests, communicating to all related interface partners.
• Responsible for coordinating technical support and tests with customers and different teams inside Thales.
• Responsible for raising failure reports, identify a solution or workaround, and internally report defects according to established processes, if needed.

Benefits

• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.
• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period.
• Company paid holidays and Paid Time Off.
• Company provided Life Insurance
• Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: •Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance •Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period •Company paid holidays and Paid Time Off •Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees