Embedded Security Systems Administrator

Pavion • Cupertino, CA

1d • Hybrid

About The Position

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com Pavion and our family of companies are seeking a talented and motivated Embedded Security Systems Administrator to join our security business unit. This embedded role operates under the customer’s discretion—working on-site when needed and remotely as approved—while supporting enterprise-level access control, video surveillance, and integrated security systems across multi-site and hyperscale platforms. The Embedded Application Engineer will serve as a trusted technical liaison, delivering hands-on support, advanced troubleshooting, configuration, and optimization of security platforms to ensure reliable, high-performing systems. The candidate will proactively identify opportunities for system improvements, assist with evaluating emerging technologies, and provide strategic input to enhance operational efficiency and customer satisfaction.

Requirements

• 3+ years of experience in application engineering, systems integration, or related roles within the physical security industry; field experience is not necessary but considered ideal
• Proficiency in access control and video management platforms (e.g., LenelS2, Milestone)
• Strong networking knowledge (TCP/IP, VLANs, PoE) and familiarity with server environments
• Excellent problem-solving skills, attention to detail, and ability to work independently in a customer-facing role
• Strong written and verbal communication skills to interface with technical and non-technical stakeholders

Nice To Haves

• Certifications in relevant platforms such as Lenel and Milestone would be ideal, but proven experience with both platforms is considered more critical
• Experience with hyperscale or global enterprise security environments
• Familiarity with scripting or automation tools for system configuration
• Understanding of compliance standards (e.g., GDPR, SOC2) related to physical security systems
• Customer-first mindset with the ability to provide white-glove service
• Strong organizational skills to manage multiple tasks and priorities
• Collaborative attitude, able to partner with cross-functional teams and adapt to changing requirements

Responsibilities

• Serve as the primary technical contact for the customer, managing day-to-day application engineering tasks.
• Configure, deploy, and maintain enterprise-level access control (Lenel), video management systems (Milestone), and related integrated security solutions.
• Collaborate with project managers, field technicians, and customer IT/security teams to ensure smooth deployment and ongoing support.
• Perform system health checks, routine preventative maintenance, and firmware/software updates.
• Troubleshoot and resolve system issues, escalating to vendor support when necessary.
• Provide training and documentation for customer stakeholders on system operation and best practices.
• Support evaluation and integration of new security technologies, ensuring compatibility and compliance with existing infrastructure.
• Track and report on system performance, issues, and completed tasks to both the customer and internal leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed