Embedded GSOC Analyst

Sibylline Ltd•San Francisco, CA

20d•$68,640

About The Position

We are looking for a GSOC Analyst to join us in an embedded role within a client's security team. The GSOC Analyst is primarily tasked with alarm management, customer service, facilities support, and incident response as part of a 24/7 security operations team. The GSOC Analyst will also participate in enhancing the team’s threat intelligence capability for determining the likelihood and impact of threats against the client’s people, assets, operations, and reputation (such as civil unrest, crime, terrorism, extreme weather, health hazards, or technical failures). This role would particularly suit a recent or imminent graduate, early-career security professional, or anyone with an interest in getting into the security industry. The GSOC uses a variety of tools such as global access control and alarm monitoring systems, integrated video monitoring systems, enhanced visitor management systems, and in-house applications used to detect threats and incidents that may impact the company. Applicants must therefore be willing to work in a fast-paced, hands-on environment, with the ability to research and analyse a wide range of information and create analysis in accordance with strict deadlines. This position requires the ability to work on weekends and holidays on a rotation schedule, the shift we are hiring for is the Grave Shift Tues-Sat. This requires flexibility and adaptability to the changing needs of the client and shift workload. You must be a self-starter, with the ability to work both independently and as part of a team. Whilst the GSOC Supervisor and Manager will provide daily supervision, the GSOC Operator will also have full access to Sibylline’s embed management team. Full support and guidance will be provided from our head office, including training and professional development.

Requirements

Highly attentive, organized, and detail-oriented with strong multitasking skills.
Effective communicator with excellent written and verbal abilities.
Strong team player who can work independently in fast-paced environments.
Demonstrated customer service skills and flexibility to support 24/7 operations, including overtime.
Associate or Bachelor’s Degree (Criminal Justice, Security Studies, or related fields) or equivalent work experience in fields such as security, research and analysis, investigations, or customer service.
Flexibility and ability to work all shifts (24/7 operations), willingness to assist the team with overtime as needed.

Nice To Haves

Preferred foreign language skills.
Preferred experience with mass notification systems (e.g., Everbridge).
Familiarity with access control, CCTV monitoring, and incident management platforms.
Preferred experience with security applications such as Lenel and Genetec.
Preferred experience with social media monitoring tools (e.g., Dataminr).

Responsibilities

Provide excellent customer service and ensure timely response to incidents, alarms, notifications, and calls for service.
CCTV and alarm monitoring escalation and triage requests.
Evaluate and process information received from all available sources, and respond with appropriate communication, analytic reporting, and incident response procedures.
Ensure all forms of communications, such as written reports, emails, phone conversations, and personal interactions are conducted in a confidential, courteous, and professional manner and documented appropriately.
Maintain knowledge of the GSOC specific standard operating procedures.
Manage physical security and control functions at designated locations.
Communicate security issues or emergency situations by escalating information to department leadership, local law enforcement, emergency services, such as EMT, fire departments, etc.
Participate regularly in security/safety training programs to stay current on critical GSOC responsibilities and competencies inclusive of drills and tabletop exercises.
Engage with Sibylline Intel Ops and other embedded teams to enhance skills, knowledge and best practices, with a view to developing new intelligence products for the client.
Other duties as assigned.

Benefits

Medical Insurance - Sibylline pays 80% of premiums, Employee pays 20%
Dental Insurance – Fully Employee Paid
Vision Insurance – Sibylline pays 100% of employee premiums, Employee pays for additional family members
Flexible Spending Account and Dependent Care Spending Account
Long Term/Short Term Disability – Sibylline pays 100% for employees
Basic Life and AD&D Insurance – Sibylline pays 100% for employees
401(k) with up to 5% company matching
10 paid days accrued per year
1 hour for every 30 hours worked sick time
Employee Assistance Plan (EAP)