Check Point Software Techs-posted 9 months ago
Full-time • Entry Level
Remote • Newark, NJ

As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base. Check Point Software Technologies has been recognized by Forbes as one of the World's Best Places to Work four years in a row (2020-2023), ranking among the top 50 companies across the globe in the IT category. Check Point has also been named to Forbes' list of World's Top Female-Friendly Companies. If you want to make the world a safer place and join an award-winning company culture - you belong with us.

  • Track and triage customer support tickets
  • Interact with customers for analysis and resolution
  • Troubleshoot problems and identify solutions
  • Collaborate with our software engineers to help resolve problems
  • Maintain customer satisfaction while advocating quality in every aspect
  • Help drive the future of the product by collaborating with our engineering and product teams
  • Play a crucial role in incident management response
  • Experience in Python, Bash and Powershell
  • Experience with querying using SQL
  • Experience in supporting SaaS-based products
  • Experience in working with a ticket/case management system (eg: Jira, Zendesk)
  • Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end
  • Proficient at managing your own time and priorities and has a 'let's get it done' attitude
  • Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast paced technical environment
  • Adept at working remotely
  • Must speak fluent English
  • Experience of working with email security/mail flow
  • Experience of working with Microsoft Exchange, Active Directory, ADFS or Office365
  • Knowledge of HTTP/S, SMTP, DNS, LDAP or similar protocols
  • Bachelor's Degree in Computer Science or a related field a plus
  • Team player spirit!
  • Believe in learning new things every day
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