Email Deliverability Specialist

MailerLite

11h•$42,000 - $54,000•Remote

About The Position

MailerLite is a rapidly expanding email marketing service that assists over 1 million businesses globally in connecting with their customers. The company is composed of more than 170 passionate individuals. They are actively seeking a technical detective and deliverability advocate to join their Deliverability and Compliance team. The ideal candidate will be someone who prioritizes high inbox placement rates, possesses a deep understanding of SPF, DKIM, and DMARC, and can effectively translate complex technical challenges into practical advice for customers. MailerLite emphasizes making a significant impact, fostering continuous growth and development, encouraging ownership of tasks, providing access to expert teammates, maintaining a remote-first work culture, and ensuring workplace stability, having successfully operated for over 10 years with consistent year-over-year growth.

Requirements

2–4 years of hands-on experience in email deliverability, ideally within an ESP or high-volume sending environment
Solid understanding of SMTP, DNS records, and email authentication protocols (SPF, DKIM, and DMARC should feel like second nature)
Direct experience working with major mailbox providers, including navigating postmaster tools, feedback loops, and escalation processes
Familiarity with major blocklists and the delisting process. You know how to navigate removal requests, communicate with blocklist operators, and resolve listings efficiently to minimize impact on senders
An analytical mindset with the ability to dig through logs and data to find the "why" behind a deliverability issue.
Strong communication skills to explain complex technical concepts clearly to non-technical customers
The ability to manage multiple open issues, prioritize independently, and follow through
Based in Europe, Africa, or the Americas

Nice To Haves

Experience with SQL for deeper log analysis and reporting
Active involvement or familiarity with industry organizations and communities such as M3AAWG and others

Responsibilities

Proactive monitoring: Stay ahead of problems by monitoring infrastructure health across Postmaster tools and internal dashboards; read signals early and act before small issues become incidents.
Lead investigations: Dig into logs when blocks occur, identify root causes, and work directly with ISPs and anti-spam organizations to drive resolutions.
Abuse management: Monitor and act on abuse signals, handle FBL reports and spam trap hits, and mitigate phishing or spoofing attempts.
Protect platform reputation: Identify accounts that put our infrastructure at risk and work across teams to address them effectively.
Identify trends: Develop a sharp eye for patterns across the platform and turn those insights into proactive measures that protect deliverability at scale.
Customer advocacy: Guide customers through authentication setup, list hygiene, and best practices, and conduct audits to catch risks before they escalate.
Knowledge building: Document processes and findings so the team's collective expertise is captured and accessible.

Benefits

Yearly gross salary range: $42,000-$54,000
Remote-first culture: Our team works remotely from around the world
International health insurance: Provided with coverage in most countries, with a monthly payout available in select countries where coverage is limited
Company-paid retreats: Once a year, we gather for a week in a beautiful location to work, learn, and have fun together
31 days of vacation (including public holidays): We encourage you to unplug and recharge!
12 paid sick days: For your physical and mental well-being, no doctor's note required. Parents can use them to care for their sick children
4 creative days: One paid day off per quarter to do something creative and fun
12 parental days: Enjoy one paid day off each month to treasure time with your children
Parental leave: 100% paid leave when welcoming a new child through birth (3 months maternity, 1 month paternity) or adoption
Parenting budget of $1000: A $1000 special gift to celebrate the arrival of your little one, whether through childbirth or adoption
Joy Budget: Annual allowance to spend on what brings you joy, starting at $1,000 per year and increasing over time
MacBook and other tools: That help you to do your job efficiently