Email Deliverability Consultant

Klaviyo • San Francisco, CA

270d • $84,000 - $126,000

About The Position

Email Deliverability is a core pillar to our customers' success in delivering the right messages to the right people at the right time. Email Deliverability Consultants provide technical deliverability support to our customers by root causing Klaviyo email services issues and providing solutions to support sending best practices. Deliverability Consultants ensure that Klaviyo and our customers are always up to date with the most recent industry best practices and changes. We are looking for a Deliverability Consultant who is excited about providing the best support to customers who are scaling their businesses with Klaviyo by demystifying deliverability and leveraging it as a tool for sustainable growth.

Requirements

• 1-2 years of work experience in an analytic, data-driven email deliverability role
• Experience working with customers, preferably at an ESP serving multiple medium to large senders
• Expertise investigating and resolving technical problems
• Excellent, thoughtful communication skills, able to work with, influence and align with multiple stakeholders
• Ability to prioritize tasks and work effectively in a fast-paced, entrepreneurial environment
• Understanding of email industry practices and trends
• Experience modeling complex problems, both conceptually and tactically (spreadsheets, analysis tools, visualization)
• Experience with Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
• Understanding of DNS, IPs and other networking concepts
• Experience with Email Authentication setup (SPF, DKIM, DMARC)
• Familiarity with APIs
• Experience with email marketing platforms and E-Commerce platforms
• Experience with testing and analysis tools, like Litmus, Return Path, EDS, Google Postmaster Tools and SNDS

Responsibilities

• Develop an in-depth knowledge of the Klaviyo platform, sending infrastructure, and technical configurations
• Provide high-quality technical support for Klaviyo customers, partnering with them to effectively understand and address their deliverability issues through email and phone.
• Communicate thoughtfully and effectively to provide answers to questions for both technical and non-technical end users
• Investigate and address email delivery problems by communicating with Internet Service Provider (ISP) abuse desks, email blocklist, and anti-spam technology providers in a professional manner
• Provisioning of new customers with a new IP address and new DNS records
• Ensuring that Klaviyo and its clients are always up to date with the most recent industry best practices to improve sending reputation
• Establish and maintain documentation such as sending best practices and playbooks to support repeatability as we expand
• Radically collaborate with internal and external stakeholders to drive positive deliverability outcomes
• Take an active role in thought leadership through writing blogs, articles, and whitepapers

Benefits

• Medical, dental and vision coverage
• Health savings accounts
• Flexible spending accounts
• 401(k)
• Flexible paid time off
• Company-paid holidays
• Culture of learning that includes a learning allowance
• Access to a professional coaching service for all employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree