EM Operations Monitor

Oriana House•Cleveland, OH

14d•$17 - $22

About The Position

Schedule: Monday - Friday, first shift (8-4/9-5) (rotating half day Saturdays) (Pay Range: $17.00-$22.11/hr) Essential functions of this job include, but are not limited to: Learns new tasks, remembers processes, maintains focus, completes tasks independently, makes timely decisions in the contexts of workflows, and is able to complete tasks that have a speed and/or productivity quota. Effectively implements Agency and program policies and procedures. Secures facility keys in designated area at all times. Documents, via zoom chat, that their shift has started and they have reviewed all relevant documentation from prior staff. At the conclusion of their shift, documents via zoom chat that they are logging off and have made sure all program activities, emergency situations, and unusual incidents are communicated to the next shift. Reads all staff meeting minutes if not in attendance for actual meeting and documents in an email or zoom chat that it was completed. Checks all perimeter doors at the end of each work shift to ensure they are locked and alarms are armed. Records results of check on shift report each shift. Documents unusual activity, vandalism, maintenance issues, injuries, and medical concerns as needed. Notifies appropriate supervisor as necessary. Effectively communicates emergency situations in a timely manner to Operations Supervisor, Program Administrator, EM Director, or designee as required. Effectively communicates emergency situations in a timely manner to co-workers and a facility supervisor as required. Completes required documentation in an accurate and timely manner. Notifies a facility supervisor immediately when law enforcement and/or fire department/EMS personnel are called to the facility. Notifies a facility supervisor when law enforcement agencies call the facility requesting client information. Maintains accurate and timely whereabouts of all clients assigned to the program. Calls clients to verify whereabouts. Notifies appropriate facilities and outside agencies of any unauthorized client activities.

Requirements

High School diploma or equivalent required
Must possess a valid Ohio driver’s license, reliable transportation, and a driving record that does not preclude the employee from being covered by Agency liability insurance
Must possess exceptional clerical, office, organizational, and prioritizations skills
Must have the cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem solving, and comprehending
Must have the ability to simultaneously address multiple complex problems and multi-task without loss of efficiency or accuracy
Must be able to perform effectively and efficiently under high stress, emergencies, and conflict situations
Must have the ability to effectively work with Agency employees, outside contacts, and a diverse client population
Candidates must be eligible to work in the U.S. without requiring sponsorship

Nice To Haves

Associate’s Degree in human services field preferred
Relevant job experience may be substituted for preferred college degree
An aptitude with current technology preferred

Responsibilities

Learns new tasks, remembers processes, maintains focus
Completes tasks independently
Makes timely decisions in the contexts of workflows
Completes tasks that have a speed and/or productivity quota
Effectively implements Agency and program policies and procedures
Secures facility keys in designated area at all times
Documents, via zoom chat, that their shift has started and they have reviewed all relevant documentation from prior staff
Documents via zoom chat that they are logging off and have made sure all program activities, emergency situations, and unusual incidents are communicated to the next shift
Reads all staff meeting minutes if not in attendance for actual meeting and documents in an email or zoom chat that it was completed
Checks all perimeter doors at the end of each work shift to ensure they are locked and alarms are armed
Records results of check on shift report each shift
Documents unusual activity, vandalism, maintenance issues, injuries, and medical concerns as needed
Notifies appropriate supervisor as necessary
Effectively communicates emergency situations in a timely manner to Operations Supervisor, Program Administrator, EM Director, or designee as required
Effectively communicates emergency situations in a timely manner to co-workers and a facility supervisor as required
Completes required documentation in an accurate and timely manner
Notifies a facility supervisor immediately when law enforcement and/or fire department/EMS personnel are called to the facility
Notifies a facility supervisor when law enforcement agencies call the facility requesting client information
Maintains accurate and timely whereabouts of all clients assigned to the program
Calls clients to verify whereabouts
Notifies appropriate facilities and outside agencies of any unauthorized client activities