ELP Part-time Team Member

Follett Higher Education • Boston, MA

5h

About The Position

Follett Higher Education is a leading educational service provider and
omnichannel retailer, providing students, faculty, staff, parents, and fans with
the course materials, learning tools, and retail services needed to successfully
support the collegiate journey. Follett Higher Education supports over 6 million
students through its 1,100 physical and 1,750 eCommerce campus stores across
North America.

The
ELP (Experiential Learning Platform) Team Member is a student of the campus,
where the bookstore is located, and focuses on providing exceptional customer
service. Greets customers, assists customers with store inquiries, answers the
phone and/or directs callers, and rings up purchases using the POS system. Use
safe money-handling procedures and secure transaction practices. Assist with
training new team members. Ensure the sales floor is fully stocked and items
priced properly. Team members are required to maintain availability that meets
business needs.

Requirements

• High school diploma or equivalent.
• General computer skills.
• Verbal and written communication skills.
• Travel: minimal - less than 10%.
• Physical Requirements: Able to stand, walk, and smile for extended periods of time. Able to stoop and kneel. Push, pull, lift, or carry up to 35 lbs. Ascend or descend ladders, stairs, ramps.

Responsibilities

• Greet customers and render assistance as necessary, responding to inquiries pertaining to products and merchandise. Partners to create and maintain a Hassle-free customer service culture, focused on solutions-based selling and an exceptional customer experience. Complete online orders in a timely manner. Proficient in the use of order processing applications and shipping applications.
• Operates POS system: accepting payments, giving change, bagging purchases, and processing employee or faculty discounts as appropriate. Starts up and shuts down register, troubleshoots, counts down register, performs cashier audits, etc. Balances the cash drawer, including checks, credit card receipts, and student charge slips.
• Observes proper cash handling procedures.
• May perform data entry/order placement for books and/or merchandise as directed by manager. Conducts research into chargebacks, late orders, and shipping requisitions to answer inquiries and resolve problems.
• Carry and shelve merchandise inventory; may also pull and package merchandise for return to vendors. Straightens merchandise, stocks shelves, prices merchandise and may assist in setting up displays and signs. May be required to mop, vacuum, clean shelves and take out trash.
• Follows all safety and loss prevention processes as outlined by company policy or procedure: Test the EAS security system daily and approach customers who set off the EAS system, investigating alarms, resolving issues, and logging EAS activations. Ensure inventory control tags are removed and/or replaced on merchandise according to company standards as applicable.
• Other Duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees