Ella Mae's Host

MPM Macon•Fort Myers, FL

About The Position

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. Ella Mae’s Diner Host will be responsible for greeting and seating all guests; ensures all guests are welcomed with a warm, friendly, and enthusiastic greeting and seated comfortably to start their dining experience in accordance to Ella Mae’s Diner standards and the Autograph Collection standards under the franchise of Mainsail Lodging & Development. Essential Functions Responsible for greeting guests in a friendly and genuine manner, escorting guests to tables, following all proper steps of service Ability to create a service experience for the guest that represents the Ella Mae’s Diner brand Monitors guests’ needs and the workflow of the restaurant and seats guests accordingly Maintain and manages Ella Mae’s Diner reservations in restaurant’s reservation system Handles cash and credit transactions; accurately accounts for all receivables including cash, credit cards, and gift cards. Ability to converse with guests in a friendly, hospitable and informative manner Use a rotation method to ensure seating is fair Report to work on time and in proper uniform/approved attire Work as a team with all team members within the hotel Check greeter station assigned for cleanliness of area Ensure the front of the restaurant is clean and all objects are dust free Check all tables to ensure they are set up and ready to be seated with guests Communicate to servers when seating tables Assist servers when necessary and clears, sanitizes and sets tables as needed. Have knowledge of all areas within the hotel Ability to communicate to managers the flow of dining room Never solicit tips Attend monthly department meetings and daily stand ups Ability to use POS (point of sale) system Oracle MICROS POS Assist managers with daily duties such as scheduling of stations Follow the procedures addressed in the training manual Perform other duties as management requests to service our guests. Qualification Standards Education & Experience High School diploma or higher Previous hospitality experience preferred, at least one-year host position preferred Previous cashier/cash handling experience preferred Excellent customer service skills Excellent communication skills, both verbal and written Ability to use technology e.g. tablets, iPads Ability to assist with menu revisions when needed Physical Demands Ability to sit or stand for extended periods of time Ability to communicate clearly Ability to lift 20 lbs. or more Corrected vision to normal range Long hours sometimes required Mental Demands Make sound judgments quickly Work on multiple tasks, making appropriate progress towards deadlines Manage differing personalities within the office, the hotel and the community Maintain the highest degree of confidentiality Ability to work effectively in stressful, high pressure situations Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary NOTICE: The hotel business functions seven days a week, 24 hours a day. All associates must always realize this fact and be aware that it may be necessary to move associates form their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must always be projected.

Requirements

High School diploma or higher
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Ability to assist with menu revisions when needed
Ability to sit or stand for extended periods of time
Ability to communicate clearly
Ability to lift 20 lbs. or more
Corrected vision to normal range
Long hours sometimes required
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Manage differing personalities within the office, the hotel and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Nice To Haves

Previous hospitality experience preferred, at least one-year host position preferred
Previous cashier/cash handling experience preferred

Responsibilities

Responsible for greeting guests in a friendly and genuine manner, escorting guests to tables, following all proper steps of service
Ability to create a service experience for the guest that represents the Ella Mae’s Diner brand
Monitors guests’ needs and the workflow of the restaurant and seats guests accordingly
Maintain and manages Ella Mae’s Diner reservations in restaurant’s reservation system
Handles cash and credit transactions; accurately accounts for all receivables including cash, credit cards, and gift cards.
Ability to converse with guests in a friendly, hospitable and informative manner
Use a rotation method to ensure seating is fair
Report to work on time and in proper uniform/approved attire
Work as a team with all team members within the hotel
Check greeter station assigned for cleanliness of area
Ensure the front of the restaurant is clean and all objects are dust free
Check all tables to ensure they are set up and ready to be seated with guests
Communicate to servers when seating tables
Assist servers when necessary and clears, sanitizes and sets tables as needed.
Have knowledge of all areas within the hotel
Ability to communicate to managers the flow of dining room
Never solicit tips
Attend monthly department meetings and daily stand ups
Ability to use POS (point of sale) system Oracle MICROS POS
Assist managers with daily duties such as scheduling of stations
Follow the procedures addressed in the training manual
Perform other duties as management requests to service our guests.