Elite Stylist

Ulta Beauty, Inc.•Northborough, MA

5h•Onsite

About The Position

At Ulta Beauty, the Elite Stylist is responsible for engaging with guests, consulting on their hair care needs, and recommending products and services. This role focuses on delivering quality professional services with an emphasis on the guest’s total look. Stylists support the Experience Manager (EM) and Assistant Services Manager (ASM) by focusing on performance (service sales and productivity), people (guest service), and process (operating procedures and compliance standards). The position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge. Ulta Beauty aims to build authentic community and create a sense of belonging while innovating to revolutionize the beauty industry, offering robust organizational support, investment, personal empowerment, and growth opportunities within a strong and stable company.

Requirements

Cosmetology license
Previous relevant work experience is required
Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, brow services, and ear piercing services (where applicable) and/or an aptitude to develop skills and capabilities in all service categories.
Proficiency with use of equipment and chemicals needed to perform technical work
Proficiency to demonstrate, recommend and sell pro hair care and makeup products
Developed communication skills
Ability to work independently and as part of a team
Ability to build and maintain strong customer relationships, and build clientele

Responsibilities

Perform hair services including hair design, haircuts, color, texture, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, brow services, and ear piercing (where applicable).
Meet or exceed sales goal of $1900 average weekly sales and productivity goals for hair services by delivering exceptional guest service.
Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), and retail shrink as set by Ulta Beauty.
Perform product demonstrations with guests to drive sales and the guest service experience.
Support the execution of in-store events, promotions and marketing initiatives that deliver an unrivaled guest experience.
Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
Maintain prompt, regular attendance.
Develop guest relationships through consultations and appropriate retail and service recommendations.
Serve all guests, including walk-in guests, in a timely and efficient manner.
Develop a partnership with skin therapists and the retail team to provide a total-store and well-rounded guest experience.
Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest service.
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.
Attend mandatory trainings and meetings to enable continuous professional development.
Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
Follow all safety, sanitation, and infection control procedures before, during, and after services; always ensure compliance with state board guidelines.
Follow established service protocols to ensure a consistent and exceptional guest experience.
Utilize appropriate booking and clientele systems to book guests for return services and for events.
Communicate any supply needs to the Experience Manager, ensuring guest readiness at all times.
Maintain outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.
Adhere to the Ulta Beauty dress code.
Protect company assets by following loss prevention best practices and providing exceptional guest service.
Execute other operational tasks as directed.