Elite Spanish Account Manager I - Bilingual English/Spanish Required

JPMorgan Chase • Tempe, AZ

158d

About The Position

As an Account Manager I in JPMorgan Chase, you will directly manage a group of Specialists and/or Analysts who are responsible for engaging with our customers to offer options that provide appropriate solutions and/or processing the work associated with this function. You will also be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, and managing and implementing ongoing improvement initiatives, while maintaining adherence to risk and control guidelines within complex functions and processes, which will involve higher level decision making and empowerments. You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirements. And, you will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance.

Requirements

• Bilingual in English/Spanish REQUIRED
• Minimum 3 years of experience in customer service or in the function being managed
• Verbal and written communication skills
• Influencing skills
• Change management skills
• Prioritization skills
• Data analysis skills
• High School diploma/GED required

Nice To Haves

• Previous financial industry experience
• People management experience
• 2 years of experience in a call center environment, for call center roles

Responsibilities

• Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business.
• Develop and deliver executive and external reporting and other communications.
• Make informed business decisions using independent judgement, skill set, experience, and subject matter expertise.
• Identify and own end-to-end process improvement opportunities.
• Ensure team's adherence to operating policies and procedures, and legal and compliance regulations.
• Manage team performance, leading by example and coaching on key behaviors to motivate sustained results.
• Demonstrate the firmwide Manager Capabilities and track progress by soliciting feedback.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED