Elite Service Manager

Preston Chevrolet of Aberdeen•Aberdeen, MD

17h•Onsite

About The Position

Preston Chevrolet of Aberdeen is seeking a driven, customer-focused Service Manager to lead our service department to the next level. This is a key leadership role for a motivated professional who thrives in a fast-paced environment, values teamwork, and takes pride in delivering an exceptional customer experience. If you’re passionate about the automotive industry and ready to run a high-performing service operation with the support of a respected dealership group, we want to hear from you.

Requirements

Proven experience as a Service Manager in an automotive dealership environment
Strong leadership ability with a track record of coaching, developing, and retaining high-performing teams
Demonstrated success managing service department operations, including efficiency, productivity, and profitability
Commitment to delivering exceptional customer service and maintaining strong CSI scores
Ability to effectively manage and analyze KPIs, financial reports, budgets, and performance metrics
Working knowledge of GM service standards, warranty processes, and manufacturer requirements (preferred)
CDK experience strongly preferred
Excellent communication, organizational, and problem-solving skills
Professional appearance and a high level of integrity and accountability
Ability to thrive in a fast-paced, high-volume dealership environment
Valid driver’s license and acceptable driving record

Nice To Haves

Working knowledge of GM service standards, warranty processes, and manufacturer requirements (preferred)
CDK experience strongly preferred

Responsibilities

Lead and oversee all daily operations of the service department
Hire, train, motivate, and manage service advisors, technicians, and support staff
Ensure efficient workflow, proper dispatching, and maximum productivity
Drive service revenue growth through effective processes, menu selling, and customer retention strategies
Maintain compliance with GM policies, warranty guidelines, and dealership standards
Monitor and improve customer satisfaction scores and handle escalated customer concerns professionally
Manage service department financials, including labor sales, parts usage, and expense control
Utilize CDK to manage repair orders, reporting, scheduling, and performance tracking
Ensure a clean, safe, and well-organized service department
Collaborate with dealership leadership to meet and exceed business goals