Elite Operations Professional

Cetera Financial Group•Saint Cloud, MN

About The Position

Cetera is currently seeking an Elite Operations Professional for our Clearing Services team located in St. Cloud, MN. This is a unique opportunity to join our team in providing operational support and world-class customer service to our clients. There is potential for this to be a hybrid role based on a successful training period. Core Responsibilities: Provide high-level operational, customer service, and administrative support in our Clearing Services department. Be responsible for daily processing of work associated with the department. This may include journal entries, account processing, payment solutions, etc. Respond to telephone/email/chat or written correspondence inquiries from internal and external customers including registered representatives regarding account status, account changes and process. Perform research as requested on customer accounts. Partner with other team members to ensure financial professionals experience consistent, high-quality customer service. Comply with processes and procedures of the team and regulatory requirements. Responsible for mid to high level escalations partnering with department leadership to resolve issues with clients / Advisors. Train and mentor other Senior/Operations Professionals Manage workflow and productivity of the team, escalating to Leadership as necessary. Maintain department documentation Know how to access written supervisory procedures (WSPs) for the teams and processes supported Act as a Subject Matter Expert for the department Other duties as assigned.

Requirements

High School Diploma or GED
3 years of experience in the financial industry
3 years of experience with MS Office tools
Licensing (if applicable)
Ability to multi-task
Flexible and adaptable to change
Strong communication and organizational skills
Positive role model to colleagues
Highly responsive to coaching and training
Independent; able to work and resolve complex issues with minimal guidance
Ability to learn quickly and multi-task effectively in a fast-paced environment
Team player attitude
Energetic and results-oriented
Interest in coaching and mentoring others
Guard words and actions with team members to show a unified mindset and goals with leadership

Nice To Haves

Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills
Ability to multi-task while staying on track with regulatory deadlines, field inquiries, and internal assignments.
Bachelor’s Degree

Responsibilities

Provide high-level operational, customer service, and administrative support in our Clearing Services department.
Be responsible for daily processing of work associated with the department. This may include journal entries, account processing, payment solutions, etc.
Respond to telephone/email/chat or written correspondence inquiries from internal and external customers including registered representatives regarding account status, account changes and process.
Perform research as requested on customer accounts.
Partner with other team members to ensure financial professionals experience consistent, high-quality customer service.
Comply with processes and procedures of the team and regulatory requirements.
Responsible for mid to high level escalations partnering with department leadership to resolve issues with clients / Advisors.
Train and mentor other Senior/Operations Professionals
Manage workflow and productivity of the team, escalating to Leadership as necessary.
Maintain department documentation
Know how to access written supervisory procedures (WSPs) for the teams and processes supported
Act as a Subject Matter Expert for the department
Other duties as assigned.