Elite Athlete Liaison

Orlando Health•Orlando, FL

About The Position

The Elite Athlete Liaison is the centralized point of contact between the Athlete, Athletic Trainers, physicians, providers, leaders, and team members to ensure the Athlete is receiving the best and most efficient care possible. This position functions as the liaison between the sports team and the hospital to coordinate all the needed care and provide solutions to both sides. Provides non-medical assessment of athlete’s injury or condition to navigate healthcare logistics. Provides concierge level care throughout the athlete’s experience at Orlando Health and Bayfront Health.

Requirements

Bachelor’s degree in a healthcare, business or related field preferred; or four (4) years of directly related work experience may substitute for the bachelor degree (in addition to the requirements listed in the experience section)
Two years’ experience in the healthcare or sports industry.

Responsibilities

Oversees the collection of data including billing charges.
Manages the scheduling of expedited appointments for all specialties at Orlando Health.
Greets the athletes and explains the process for their medical care.
Manages the scheduling of expedited MRIs and all testing for athletes. Schedules follow-up appointments in all specialties.
Obtains and sends the athlete’s medical records to the appropriate location.
The Athletic Trainer or player can contact the Elite Athlete Liaison for the athlete to be scheduled.
Maintains accessibility with Athlete to have access to call or text Sports Cell Phone.
Stays in direct contact with the doctors about the athlete, ensuring the proper communication regarding any follow up visits or testing for the athlete.
After the appointment, the Elite Athlete Liaison will stay in contact with the Athletic Trainer/player and provide them with the records of the appointment, such as the dictations from the visit and the CDs of images.
Researches and determines best and most expeditious way for the athlete to be seen at any Orlando Health or non-Orlando Health specialty.
Accelerates testing for athletes MRI, CT, Labs, Echoes, ETC.
Maintains 24/7 access to scheduling appointments and MRIs.
Works with information that may be of a confidential nature.
May assist Athlete’s immediate family members and front office staff with clinical specialist appointments.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Performs all other duties as assigned.