Eligibility & Workshop Specialist
About The Position
Career Team is looking to hire an Eligibility and Workshop Specialist to work with job seekers and employers in Ventura County, California. The Eligibility and Workshop Specialist is responsible for determining program eligibility, completing program enrollments, facilitating customer orientations and workshops, and leading the ACT WorkKeys initiative at the Oxnard American Job Center (AJCC). This role plays a critical part in ensuring customers are accurately enrolled, well-informed, and prepared to achieve workforce success through structured workshops and career readiness assessments. The Eligibility and Workshop Specialist is an integral part of our team and will assist us with our mission of accelerating the human condition!
Requirements
- Bachelor’s degree or higher, or an equivalent combination of education and relevant experience
- Minimum of 2 years of experience in eligibility determination, workforce development, training, customer service, or related human services fields
- Experience working with a culturally diverse customer population with demonstrated cultural sensitivity
- Strong facilitation skills with the ability to engage and motivate customers in group settings
- Proficiency with computers, including Microsoft Office (Word, Excel, Outlook), internet-based systems, and case management platforms
- Ability to manage multiple priorities, meet deadlines, and work effectively under pressure
- Excellent verbal and written communication skills
- Strong organizational and time-management skills
- Valid Driver’s License
Nice To Haves
- Bilingual in English and Spanish
- Knowledge of workforce development programs
- Experience facilitating workshops, orientations, or assessments
- Familiarity with ACT WorkKeys or similar career readiness credentialing systems
- Proactive, detail-oriented, and highly organized with strong follow-through
Responsibilities
- Provide clear and accurate information regarding workforce development services and program opportunities
- Conduct eligibility screenings and process program enrollments in compliance with related workforce programs
- Collect, review, and verify source documentation to determine customer eligibility
- Enter and maintain accurate customer data, eligibility determinations, and documentation in case management and document storage systems
- Review customer files for completeness and compliance; resolve discrepancies using established procedures
- Accurately document customer interactions through detailed and compliant case notes
- Facilitate customer orientations and workforce-related workshops (e.g., program orientation, job readiness, career pathways)
- Coordinate, administer, and lead the ACT WorkKeys initiative, including participant preparation, testing support, and documentation
- Ensure all case files meet or exceed programmatic, contractual, and audit requirements
- Maintain ongoing programmatic competency to ensure compliance with federal, state, and local workforce regulations
- Collaborate with AJCC partners and internal staff to support integrated service delivery
- Follow all organizational policies, procedures, and data confidentiality standards
- Work effectively as part of a team to achieve program goals and performance outcomes
- Approach daily work with flexibility, accountability, and a solutions-oriented mindset
- Perform other duties and special projects as assigned
Benefits
- 401k with a generous employer match
- Medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans
- Disability insurance
- Supplemental insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees
