Eligibility Worker II

Contra Costa County (CA) • Contra Costa County, CA

79d

About The Position

Contra Costa County is recruiting to fill multiple Eligibility Worker II vacancies in the Employment and Human Services Department (EHSD). Contra Costa County's Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and valuing diversity. With a strong focus on public assistance and self-sufficiency programs, the Employment and Human Services Department (EHSD) offers essential support to individuals and families throughout Contra Costa County. Eligibility Workers play a key role in helping community members access programs such as CalFresh, Medi-Cal, and CalWORKs - services that promote stability, health, and economic well-being. Staff in this division are committed to providing respectful, accurate, and timely assistance, often serving as the first point of contact for residents seeking vital resources. EHSD provides a supportive and team-oriented environment where employees are encouraged to grow professionally while making a meaningful impact. The department values continuous learning, cultural competence, and a strong work ethic - qualities that help ensure every client interaction is handled with care and professionalism. For those who are passionate about service and looking for a rewarding career path, joining the Eligibility team at EHSD is a chance to be part of an organization that truly makes a difference.

Requirements

• Possession of a valid California Motor Vehicle Operator's License
• Possession of a high school diploma or G.E.D. equivalency or a high school proficiency certification
• Six (6) months of full-time experience in a classification in a California County with the responsibility for public assistance eligibility determination

Nice To Haves

• Ability to use computers and software applications effectively
• Ability to operate office equipment such as fax machines, printers, copiers, and scanners
• Ability to communicate effectively both orally and in writing
• Cultural sensitivity and awareness
• Strong case management and organizational skills
• Ability to work independently and collaboratively
• Experience conducting interviews and verifying information

Responsibilities

• Conducting interviews with applicants to determine eligibility and need for social programs and services
• Applying complex state and federal regulations to ensure accurate determinations
• Initiating procedures to grant, modify, deny, or terminate eligibility for various assistance programs
• Maintaining accurate and up-to-date records in case management systems
• Handling sensitive personal and financial information with a high level of confidentiality and integrity
• Participating in ongoing training to stay updated on changes in laws, policies, and procedures
• Referring clients to additional services or community resources
• Utilizing multiple systems and databases simultaneously

Benefits

• Opportunities for promotional growth
• Job stability and opportunities for advancement
• Supportive team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Economic Programs
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees