Eligibility Worker I

Contra Costa County (CA) • Contra Costa County, CA

67d

About The Position

Contra Costa County is recruiting to fill multiple Eligibility Worker I vacancies in the Employment and Human Services Department (EHSD). Contra Costa County's Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates who share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity. With a strong focus on public assistance and self-sufficiency programs, the Employment and Human Services Department (EHSD) offers essential support to individuals and families throughout Contra Costa County. Eligibility Workers play a key role in helping community members access programs such as CalFresh, Medi-Cal, and CalWORKs - services that promote stability, health, and economic well-being. Staff in this division are committed to providing respectful, accurate, and timely assistance, often serving as the first point of contact for residents seeking vital resources. EHSD provides a supportive and team-oriented environment where employees are encouraged to grow professionally while making a meaningful impact. The department values continuous learning, cultural competence, and a strong work ethic - qualities that help ensure every client interaction is handled with care and professionalism. For those who are passionate about service and looking for a rewarding career path, joining the Eligibility team at EHSD is a chance to be part of an organization that truly makes a difference.

Requirements

• Possession of a high school diploma, GED equivalency or a high school proficiency certificate
• One (1) year of experience which involved public contact work that required providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person and/or by telephone; and utilizing a computer to retrieve and enter data

Nice To Haves

• Training or experience in serving customers with diverse needs
• Training or experience working with at-risk populations
• Training or experience using computers and Windows-based software
• Experience performing a high volume of data entry
• Ability to quickly grasp new concepts
• Knowledge of community resources

Responsibilities

• Participating in formal classroom training and on-the-job training to develop skills for eligibility determination for public assistance programs (i.e., CalWORKs, CalFresh, Medi-Cal)
• Scheduling and conducting customer interviews via phone or in person to determine new or continuing program eligibility
• Determining initial and ongoing customer eligibility for public assistance programs
• Verifying customer-provided information and addressing any inconsistencies or discrepancies found
• Handling sensitive personal and financial information with a high level of confidentiality and integrity
• Answering questions and providing information to customers and the general public
• Linking customers to other community resources
• Completing eligibility-related tasks in compliance with state and federal mandates

Benefits

• Working for the County gives you a chance to serve your community and contribute to the public good in a meaningful way
• You help individuals and families access essential services like healthcare, food assistance, and housing support, often during their most vulnerable times
• You meet and work with people from all walks of life, which can broaden your perspective and strengthen your interpersonal and communication skills
• You will work in an engaging team environment
• You will have ample opportunities for promotional growth and career mobility

What This Job Offers

• Industry: Administration of Economic Programs
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees