Eligibility Support Specialist (Bilingual Vietnamese)

HOPE Clinic • Houston, TX

264d • $14 - $15

About The Position

Under general supervision, the Eligibility Support Specialist will verify patient eligibility and assist in health program applications to the patients of Asian American Health Coalition of the Greater Houston Area (AAHC) DBA HOPE Clinic. Maintains all patient information and documents while providing high quality customer care services to patients.

Requirements

• High School diploma or GED is required; Associate degree preferred
• Minimum of one year in health education, patient navigation, customer service, and/or health clinic patient assistance field
• Knowledge of and experience in developing, implementing and working in a community outreach program
• Knowledge of existing social service programs available in Houston area and Harris County
• Knowledgeable of and maintains HIPAA standards of privacy and confidentiality
• Proficient in use of computers and software programs such as Word, Excel
• Strong written and oral communication skills
• Detail oriented and able to handle multi tasks

Nice To Haves

• Bilingual (Vietnamese, Chinese, Arabic and/or Spanish with English) is required
• Above average skills in language ability as well as public speaking and writing
• Insurance and medical experience preferred

Responsibilities

• Determine patient eligibility information and qualifications
• Assist patients in enrollment and re-enrollment of Medicaid, Affordable Care Act (ACA), and other state and federal programs
• Service and respond to customer and patient questions, issues and/or concerns
• Securely and accurately document all patient information
• Interpret dictation and respond accordingly
• Ensure timely submission of paperwork and reports
• Maintain and update HOPE Clinic sliding fee scale information and forms
• Verify patient insurance and information is acceptable by partnering institutions
• Make certain that our patients get the best possible care
• Perform Patient Support Specialist duties as needed
• Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed
• Perform other duties as assigned to support HOPE Clinic’s Mission, Vision, and Values

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees