Eligibility Supervisor - Placerville

El Dorado County (CA)•Placerville, CA

40d

About The Position

The Eligibility Supervisor plans, organizes, and supervises work of a unit of employees engaged in the performance of public assistance eligibility determination; identifies staff training needs; conducts performance evaluations and recommends disciplinary measures; analyzes cases to ensure accuracy of decisions and timeliness of processing and assists with difficult program cases and make final processing decisions in relation to such cases; assists in program development and management. The selected candidate will have the opportunity to: Assist in the development and implementation of procedures for public assistance eligibility programs. Supervise the work of staff; select, train, motivate, and direct personnel; evaluate and review work for acceptability and conformance with department standards; prepare and deliver performance evaluations; work with employees on performance issues; implement discipline and termination procedures; respond to staff questions and concerns; work with department management and staff to build and maintain a high performing team environment. Meet with employees on a group and individual basis to discuss or interpret departmental rules, regulations, and policies, and to confer with staff on the difficult eligibility issues. Hold individual and group conferences to discuss or interpret rules, regulations, and policies. Confer with workers regarding discrepancies in the system. Review and interpret information provided on a variety of forms both by the client and third parties to assist with eligibility determination. Evaluate clients for and answers questions on Advanced Payment Tax Credits (APTC) related to health care reform. Explain a variety of plan options, costs, and individual plan features through Covered California. Troubleshoot task and/or case issues to determine appropriate resolution of problems, involving Help Desk as needed, or may perform Help Desk functions. Communicate both orally and in writing with clients and others related to the initial and ongoing eligibility determination while maintaining confidentiality. For a full description of duties and responsibilities, please review the job description here.

Requirements

One (1) year of full-time experience performing duties equivalent to the County's classes of Eligibility Specialist III or Employment and Training Worker III;
Four (4) years of full-time experience determining eligibility for public assistance programs or providing employment services in a public human services agency.
Possession of, or ability to obtain and maintain, a valid California or Nevada Driver's License and a satisfactory driving record.

Responsibilities

Assist in the development and implementation of procedures for public assistance eligibility programs.
Supervise the work of staff; select, train, motivate, and direct personnel; evaluate and review work for acceptability and conformance with department standards; prepare and deliver performance evaluations; work with employees on performance issues; implement discipline and termination procedures; respond to staff questions and concerns; work with department management and staff to build and maintain a high performing team environment.
Meet with employees on a group and individual basis to discuss or interpret departmental rules, regulations, and policies, and to confer with staff on the difficult eligibility issues.
Hold individual and group conferences to discuss or interpret rules, regulations, and policies.
Confer with workers regarding discrepancies in the system.
Review and interpret information provided on a variety of forms both by the client and third parties to assist with eligibility determination.
Evaluate clients for and answers questions on Advanced Payment Tax Credits (APTC) related to health care reform.
Explain a variety of plan options, costs, and individual plan features through Covered California.
Troubleshoot task and/or case issues to determine appropriate resolution of problems, involving Help Desk as needed, or may perform Help Desk functions.
Communicate both orally and in writing with clients and others related to the initial and ongoing eligibility determination while maintaining confidentiality.