Eligibility Specialist - 2025548

World Relief • Austin, TX

1d • $23 - $25 • Onsite

About The Position

World Relief is seeking an Eligibility Specialist to assess, verify, and determine client eligibility for benefits and services that promote self-sufficiency. The Eligibility Specialist will work closely with case managers, program staff, and external partners to ensure that refugees and other eligible populations receive timely access to public benefits, housing assistance, and other supportive programs. This role requires strong organizational skills, attention to detail, and a compassionate approach to client service. The position is based at World Relief’s Austin office. This is a limited-term position funded through a grant agreement until September 30, 2026, and contingent upon funding extension.

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Experience: Minimum one year of experience in case management, benefits eligibility, social services, or related administrative role.
• Education: Bachelor’s degree in social work, human services, or related field; or equivalent work experience.
• Tech Proficiency: Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with data entry or case management software.
• Organizational Skills: Excellent ability to manage paperwork, track deadlines, and maintain detailed and accurate records.
• Problem-Solving Skills: Ability to identify barriers to client eligibility and work toward practical solutions.
• Detail-Oriented: Strong attention to detail when reviewing documents and completing applications.
• Cultural Competence: Ability to work effectively in multicultural settings and with limited-English-proficient populations.

Nice To Haves

• Experience working with refugees or immigrants is preferred.
• Language Skills: Fluency in an additional language such as Spanish, French, Arabic, or Swahili is preferred.
• Interpersonal & Communication Skills: Strong ability to communicate effectively with clients from diverse cultural and linguistic backgrounds. Fluency in a second language (e.g., Spanish, Arabic, French, Swahili) is highly desirable.

Responsibilities

• Eligibility Determination: Conduct intake assessments to verify client eligibility for federal, state, and local benefits and services in accordance with program guidelines.
• Application Support: Assist clients in completing applications for public benefits, such as SNAP, TANF, Medicaid/CHIP, housing assistance, and other community-based programs.
• Documentation Review: Collect, review, and process client documentation to ensure compliance with program and funder requirements.
• Client Education: Provide orientation and training for clients to understand their rights, responsibilities, and available resources.
• Referrals: Refer clients to internal or external programs when needs extend beyond eligibility services, including employment, healthcare, and legal services.
• Case Management Support: Maintain accurate and up-to-date client files in case management systems, ensuring confidentiality and compliance with organizational and funder standards.
• Reporting: Assist in preparing reports on client eligibility, applications submitted, and outcomes achieved.
• Compliance Oversight: Ensure that all eligibility assessments and application processes adhere to local, state, and federal regulations as well as World Relief policies.
• Process Improvement: Identify gaps in service delivery and recommend improvements to streamline eligibility workflows and client access to benefits.
• Collaboration: Work closely with case managers and program specialists to ensure clients receive coordinated services.
• Volunteer Engagement: Provide guidance to volunteers or interns assisting with documentation and application support.
• Agency Coordination: Build and maintain relationships with public benefits offices, housing agencies, and other community partners to facilitate smooth client referrals and case resolution.
• Advocacy: Advocate on behalf of clients with external agencies to address challenges or delays in accessing benefits.

Benefits

• World Relief offers a competitive benefits package and employee discount program for full-time, Regular, and part-time (25+ hours per week) employees
• World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees